Catherine Rebangcos Marcial
Marilao, Bulacan, 3019, PH-(-
EDUCATION:- Pambayang Dalubhasaan ng Marilao (PDM) - Bachelor of Science in Office Administration
WORK EXPERIENCES:
Dispute Resolution - Financial Account
Lizardbear Tasking Inc, (Task Us) - Meycauayan City, Bulacan
May 2023 – Feb 2025
Responsibilities:
Manage and resolve dispute claims, utilizing keen analytical skills and attention to detail to address complex issues effectively following card network rules.
Conducting thorough investigations into disputes, analyzing relevant documents and information to understand the underlying causes, and collaborating with internal teams and external stakeholders to reach fair and amicable resolutions.
Evaluate the evidence submitted during the representment phase and make a decision on whether to uphold the chargeback or reverse it.
Customer Service Representative - Financial Account
Teleperformance Philippines Inc – Vertis North
May 2022 – May 2023
Responsibilities:
Directly help customers about their concerns, provide information about the company's products and services, process returns, and more.
Manage customer queries and complaints, process orders, and escalate complaints to the appropriate teams.
Provide excellent customer service to clients.
Assist anything related to account security and claims
Utilizing resources to resolve clients' concerns in a timely manner.
PERSONAL BACKGROUND:
Born on April 12, 1998 in Bulacan, Philippines. Can speak English. Female.
CHARACTER REFERENCE:
Available upon request.
