CATHERINE RADORES
Cebu, Philippines 6046 •-• -
Detail-oriented and task-driven Virtual Assistant with strong organizational skills, dedicated to efficiently
managing administrative tasks, e-commerce support, and digital operations.
WORK EXPERIENCE | RESPONSIBILITIES
Concentrix CVG Phils, Inc.
March 2024 – July 2024
Advisor 1, Customer Service Representative
Cebu Exchange Tower, Salinas Drive, Cebu City, 6000
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EXL Services Philippines, Inc.
February 2022 - October 2023
Provided phone assistance to travel partners and guests in booking or
modifying their cruise reservations, processing payments, and other requests.
Made proper documentation about the caller’s concern and the action taken.
Healthcare Customer Advocate
The Link Bldg. 17th fl, J.M del Mar Corner Salinas Drive, Cebu IT Park, 6000
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Azpired Inc.
October 2017 – July 2021
Handled inbound and outbound calls from members, medical offices,
different departments, other insurance companies, etc.
Discussed member's eligibility and benefits according to the plan.
Addressed members' concerns regarding their claims and resolved complex
issues while communicating patiently and professionally.
Taxi Dispatch Specialist
Park Centrale, 8th fl, J.M del Mar St. Lahug, Cebu IT Park, Cebu City, 6000
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Provided assistance to customers’ cab orders and reservations.
Responding to cab drivers’ queries.
Tracked order status and modified changes to ensure everything was taken
care of.
TRAINING | CERTIFICATIONS
ProVA
February 2025
General Virtual Assistant Certification
Attended a comprehensive live webinar covering essential skills, tools, tasks for
general virtual assistance.
February 2025
Facebook Ads In-Depth Certification
Completed comprehensive training on Facebook Ads Manager, focusing on
campaign creation and optimization.
March 2025
Shopify Dropshipping and E-commerce - Online Training
Completed an online course covering Shopify store setup, product listing,
product research, dropshipping app integration, product importing, SEO
optimization, and Shopify website development and enhancement.
TECHNICAL SKILLS
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Call Center Tools & Software (ASD/Pegareach, GPS, Legasuite, IBT, Arcus, Cabmate, Avaya etc.)
Email/Communication Tools (Slack, Ms Teams, Discord, Gmail, Zoho Mail, MS Outlook)
Appointment Scheduling/Calendar Tools (Google Calendar, Calendly)
Project Management Tools (Asana, ClickUp)
E-commerce & Dropshipping Tools (Shopify, AliExpress, AliTools, ProSimilarWeb, Eprolo, ShopifyInbox)
MS Office Tools
Google Workspace
