Catherine Radores

𝙂𝙤𝙞𝙣𝙜 𝙩𝙝𝙚 𝙚𝙭𝙩𝙧𝙖 𝙢𝙞𝙡𝙚 𝙞𝙨𝙣’𝙩 𝙟𝙪𝙨𝙩 𝙥𝙖𝙧𝙩 𝙤𝙛 𝙢𝙮 𝙟𝙤𝙗— 𝙞𝙩’𝙨 𝙬𝙝𝙤 𝙄 𝙖𝙢.

Hi, you’re here! 

I help businesses stay organized, connect with customers, and accomplish things.

I don’t just complete tasks— I always make sure that I add value to it and make sure that everything is done right.

𝗘𝗫𝗣𝗘𝗥𝗜𝗘𝗡𝗖𝗘

⊳ 5+ years Customer Service Experience (Healthcare, Travel, Transportation)

𝗦𝗘𝗥𝗩𝗜𝗖𝗘𝗦 𝗜 𝗢𝗙𝗙𝗘𝗥:

𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙚𝙧𝙫𝙞𝙘𝙚

⊳ Customer Service Assistance (Email, Live Chat, Phone Support)

⊳ Feedback/Complaints Management 

⊳ Customer Accounts Management

𝘼𝙙𝙢𝙞𝙣𝙞𝙨𝙩𝙧𝙖𝙩𝙞𝙫𝙚 𝙎𝙪𝙥𝙥𝙤𝙧𝙩

⊳ Email management

⊳ Calendar management

⊳ Data entry

⊳ Document preparation

⊳ Creating and managing spreadsheets

⊳ Online research

𝙀-𝘾𝙤𝙢𝙢𝙚𝙧𝙘𝙚 𝙎𝙤𝙡𝙪𝙩𝙞𝙤𝙣𝙨 (𝙎𝙝𝙤𝙥𝙞𝙛𝙮 𝘿𝙧𝙤𝙥𝙨𝙝𝙞𝙥𝙥𝙞𝙣𝙜)

⊳ Product Listing

⊳ Product Research

⊳ Shopify Store Development

⊳ Product Photo Editing

⊳ Logo Making

⊳ Managing Orders (Processing orders, tracking shipments, and handling return/refunds)

⊳ Customer service

⊳ Data Entry

𝙎𝙤𝙘𝙞𝙖𝙡 𝙈𝙚𝙙𝙞𝙖 𝙈𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩

⊳ Content Creation (Content Scheduling and Posting)

⊳ Social Media Strategy and Growth

⊳ Engage with Followers, Groups, and Communities

⊳ Analytics and Performance Tracking

⊳ Graphic Designing

𝘿𝙖𝙩𝙖 𝙀𝙣𝙩𝙧𝙮

⊳ Inputting data into Spreadsheets

⊳Transcribing handwritten documents or audio files

⊳ Sorting and organizing data for easier access

𝙊𝙣𝙡𝙞𝙣𝙚 𝙍𝙚𝙨𝙚𝙖𝙧𝙘𝙝𝙚𝙧

⊳ Market and Business Research

⊳ Lead Generation and Data Collection

𝗦𝗢𝗙𝗧 𝗦𝗞𝗜𝗟𝗟𝗦:

⊳ Self-starter

⊳ Eloquent

⊳ Problem-Solver

⊳ Detail-Oriented

⊳ Resourceful

⊳ Reliable

𝗧𝗥𝗔𝗜𝗡𝗜𝗡𝗚 𝗔𝗧𝗧𝗘𝗡𝗗𝗘𝗗:

⊳ General Administrative VA (ProVAPH)

⊳ Shopify E-commerce and Dropshipping (ProVAPH)

⊳ FB Ads (ProVAPH)

𝗠𝗬 𝗗𝗜𝗚𝗜𝗧𝗔𝗟 𝗧𝗢𝗢𝗟𝗦:

⊳ MS Office Tools (Word, Excel, Powerpoint)

⊳ Google Workspace (Sheets, Docs, Drive)

⊳ iWork (Keynote, Pages, Numbers)

⊳ Email/Communication Tools (Teams, Slack, WhatsApp, Gmail, Zoho Mail, MS Outlook)

⊳ Appointment Scheduling/Calendar Tools (Google Calendar, Calendly)

⊳ Editing Tools (Canva, Capcut, Photoshop, Coreldraw, Inkscape)

Your time matters; that’s why I’m here!

📩 Let’s schedule a quick call to go over your needs.