House 5, street v1, Abraham Adesanya |Estate
Ajah Lagos
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CATHERINE AGBO-OCHE
EDUCATION
HR Certificate program
(SHRM_CP- certified professional) 2018
Society of human resource management
(SHRM) In-View
M.A Peace and Conflict Studies
(Institute of African Studies-
B.A English Language-
University of Ibadan
Benue State University
Online course
Ibadan, Oyo state
Makurdi, Benue State
Second Class (Honors) Lower Division
EXPERIENCE
Human resource Manager
{ October 2016- till date}
Digital Oak Limited
I am proficient at problem-solving. I possess a strong interpersonal skill, good communication skills, able to read,
understand and interpret information in a resourceful manner. I am organized, accurate, and punctual with a can-do
attitude.
I take part in recruitment exercise for new staff by posting jobs ads, organizing resumes and job applications, scheduling
job interviews and assisting in the interview process.
I was in charge of welcoming new employees to the organization by conducting orientation, collecting tax information,
ensuring background and reference checks were complete, overall I served as a point person for all questions
I process payroll information by collecting time and attendance records, ensuring vacations and sick time are tracked in
the system, reconciling benefits statements and approving invoices for payment
I Maintain the work structure by updating job requirements and job description for all positions, updating employee
benefits, performance reviews and disciplinary actions
I complete termination paperwork and assisted with exist interviews
Customer Care Officer
[November 2008 – September 2016
Ajah, Lagos
MTN Nigeria
VGC, Lagos state.
over 7 years’ successful experience in customer service and support
Top performer in regards to customer satisfaction with over 150 customers attended to per day, 150% above target.
Led a team of 22 in driving the implementation of One-Call-Resolution, which resulted to 40 % decrease in customers
Average queue time.
Trained over 250 online customer care reps. on how to operate the Siebel C.R.M. Application.
recognized strengths in customer product initiative, problem-solving and trouble-shooting, sales staff support, and
planning/implementing proactive procedures
Assistant Administrator [ NYSC]
Agwu Comprehensive College
Agwu, Enugu state
[ June 2006 – August 2007]
Constructed and marked written and Oral tests, chose/created content for lessons including providing an outline of curriculum
area structure for the school year
Led the team that implemented the development of new science laboratory in the school.
Successfully administered the implementation of the Parent Teacher Association’s Funds towards the establishment of
computerized Library, which in improvement in Student’s grades by 50%.
Led a team that created awareness of HIV / AIDS and safe sex in Agwu Local Government
TRAININGS
Creating a Positive Attitude. (Course certificate awarded).
Customer Relationship Management (CRM) Siebel Application
HR Exponential – Personal Development
HR Exponential – Value Based Customer service
MTN Workshop on “How may I help you”
Customer 1st International – Awards for Customer service Professional.
Alison online course on fundamentals Human Resource Management
Alison online course on Human Resource Management- discipline in organizations
Alison online course on Human Resource Management- Managing finances, Human resources and Accountability
Modern Human Resource Management: recruitment and selection process, training and inductions, appraisal and performance
PROFESSIONAL AFFILATIONS
Association Of Business Practitioners- Certificate Of Customer Service Professionals
ACSP)Award For Customer Service Professional UK
Society of human resource management (SHRM) UK (In-View)
INTEREST
Reading, Travelling and Networking.
Referees - On request
