Catherine Kwaga

Contact- www.linkedin.com/in/catherinekwaga (LinkedIn) Top Skills Computer Literacy Research Skills CHILDREN CORRESONDENCE Catherine Kwaga Experienced public administration professional with 10+ years in community programs and finance. Proven strengths in team leadership, finance, community projects, and compliance. Seeking new challenges for career growth. Kawaala Central, Central Region, Uganda Experience Fortebet Uganda Lead Cashier / Center Manager November 2022 - Present (2 years 5 months) Kampala, Central Region, Uganda Duties / Responsibilities: 1. Performance Oversight: Conducting regular performance reviews and providing guidance to team members, ensuring adherence to company policies and procedures. 2. Safety Management: Prioritizing the safety of company property and the well-being of teammates within the workplace. 3. Customer Service: Addressing customer queries promptly and effectively to enhance overall customer satisfaction. 4. Procurement and Payments: Managing the procurement process, overseeing purchases, and handling payments for external services and resources essential for optimizing betting shop operations. 5. Financial Transactions: Executing the secure transfer of excess cash from betting shops to the head office or banking institution, adhering to established protocols. 6. Reporting and Consultation: Providing daily reports on betting shop activities to the regional manager and seeking guidance on technical issues as needed. 7. Availability and Communication: Maintaining 24/7 availability via phone, proactively communicating in advance, and arranging delegation of responsibilities in case of unavailability. 8. Team Punctuality: Ensuring team members arrive promptly for their shifts, promoting a disciplined and reliable work environment. 9. Client Training: Conducting client training sessions to familiarize them with betting interface usage. 10. Cash Control: Implementing robust measures to control the cash flow, ensuring accuracy and security of all financial transactions within the branch. Page 1 of 6 ACHIEVEMENT: I optimized the performance of my team, catalyzing a significant surge in sales at the respective points of sale. Grand Victoria Ltd (Fortebet Brand) Cashier / Operator August 2019 - November 2022 (3 years 4 months) Kampala, Central Region, Uganda Duties / Responsibilities: 1. Ticket Generation and Cash Handling: Skillfully generating tickets and efficiently managing cash transactions with clients, ensuring accuracy and adherence to established protocols. 2. Winning Bet Verification and Payouts: Thoroughly verifying winning bets and facilitating prompt and accurate payouts, enhancing customer satisfaction and loyalty. 3. Financial Accountability: Safeguarding company funds within my terminal, meticulously reporting any discrepancies such as shortages or overages to both the system and the regional manager, ensuring financial accountability. 4. Adherence to Working Hours: Strictly observing working hours in alignment with company policies, fostering a disciplined and reliable work schedule. 5. Client Query Management: Effectively forwarding client queries to the center manager and head office, ensuring timely resolution and maintaining a high standard of customer service. 6. Client Education: Proactively engaging with and educating new clients on the intricacies of the system, ensuring a smooth onboarding process and empowering clients to navigate the platform confidently. Premier Credit Uganda Loans Officer / Customer Care Assistant May 2017 - July 2019 (2 years 3 months) Sironko, Eastern Region, Uganda Duties / Responsibilities: 1. Evaluate credit worthiness by processing loan applications and documentation within specified limits 2. Interview applicants to determine financial eligibility and feasibility of granting loans 3. Determine all applicable ratios and metrics and set up debt payment plans 4. Communicate with clients either to request or to provide information 5. Justify decisions (approvals/rejections) and report on them 6. Complete loan contracts and counsel clients on policies and restrictions 7. Update job knowledge on types of loans and other financial services Page 2 of 6 8. Maintain and update account records 9. Assess customer needs, explore all options and introduce different types of loans 10. Develop referral networks, suggest alternate channels and cross-sell products and services to accomplish quotas 11. Go the “extra mile” to build trust relationships, customer loyalty and satisfaction throughout the underwriting process 12. Οperate in compliance with laws and regulations and adhere to lending compliance guidelines Innovation for Poverty Actions Uganda Field Officer January 2016 - October 2016 (10 months) Kampala, Central Region, Uganda Duties / Responsibilities: 1. Undertake fieldwork on assigned jurisdiction to collect data. 2. Inspecting delivery sites to ascertain the appropriateness of contemporary conditions. 3. Conferring with project beneficiaries and support staff to evaluate uptake, pitfalls, and areas necessitating expansion. 4. Collecting samples, where possible, for subsequent inspection. 5. Inputting data into suitable software and then arranging this to facilitate analysis. 6. Extracting and reporting on data-driven conclusions for each salient undertaking. 7. Revising and creating novel implementations that cover shortfalls in extant initiatives. 8. Updating expertise by employing a proactive approach to learning. Bukonde Community Development Project (Mbale, Uganda) Project Officer - Child Development and Sponsorship March 2011 - November 2013 (2 years 9 months) Mbale, Uganda Duties / Responsibilities: 1. Children Correspondence Management: Diligently managing correspondences related to children, ensuring effective communication and documentation for comprehensive record-keeping. 2. Advocacy for Children's Rights and Needs: Passionately advocating for the rights and needs of children within the community, striving to create a supportive and nurturing environment for their holistic development. Page 3 of 6 3. Resource Mobilization and Children Census: Spearheading the mobilization of local resources and conducting thorough children census activities, contributing to the comprehensive understanding of their demographic. 4. Integration of SHG Approach in Children Groups: Ensuring the seamless integration of the Self-Help Group (SHG) approach within children groups, fostering a sense of empowerment, collaboration, and sustainable development. 5. Monthly Child Monitoring: Implementing a robust system for monthly child monitoring, systematically tracking and assessing their progress, well-being, and any emerging needs. 6. Formation and Strengthening of Women and Children Groups: Proactively initiating the formation of women groups and children groups, and subsequently fortifying their structures and functions, promoting community cohesion and support networks. Northern Uganda Social Action Fund (NUSAF2) Sironko Town Council EPRA Facilitator January 2010 - June 2011 (1 year 6 months) Sironko, Eastern Region, Uganda Duties / Responsibilities: 1. Participate in NUSAF2 orientation, community sensitization and capacity building training in the sub counties and communities 2. Spearhead village entry meetings involving local leaders, elders, etc 3. Mobilize communities regularly for the project activities in targeted Livelihoods Investment Support (LIS) villages and Labor Intensive Public Works (LIPW) communities with support from LC1s, Parish chiefs and local leaders. 4. Participate in the collection of baseline data in all project components 5. Guide processes of targeting, Community Interests Groups (CIG) formation in all project components 6. Facilitate/guide and/or support the communities in the following core activities in all project components 7. Review and ensure quality CIGs proposals/applications is documented and submitted to the CDO/SC FP at Sub-county level 8. Work with SIST during desk appraisal and DIST in the review/appraisal of LIS and LIPW applications for grants. 9. Support CIGs, NDO and S/C FPs in documentation on the various components processes, photogenic evidence, best practices and lessons learnt. Page 4 of 6 10. Participate in CPMC meetings. 11. Report on the CIG progress at CIG generation project level. 12. Support communities (CIGs) in planning, budgeting, record keeping, conflict resolution, preparation of progress and financial reports for submission to S/C FP and NDO 13. Train and support LIS and LIPW communities in the implementation of the 5 core principles of NUSAF2. 14. Link communities to the sector specialists for technical support. 15. Engage with the communities on a weekly basis to provide mentorship. 16. Participate in monthly review meetings at sub-county as well as quarterly review meeting at district level 17. Long term supervisory support to communities. 18. Support NDOs and S/C FPs in reviewing individual CIG processes, preparation of completion reports, and CIGs commissioning REEV CONSULT INTERNATIONAL Research Assistant on child care projects contracted by AFFORD and Uganda Health Marketing Group January 2011 - February 2011 (2 months) Kampala, Central Region, Uganda Duties / Responsibilities: 1. Conducting desk research and literature reviews on assigned topics and issues such as governance, environment, HIV/AIDS, etc. 2. Gathering and compiling quantitative and qualitative data from the field through surveys, interviews, focus groups discussions etc. 3. Analyzing data and research findings using statistical software and presenting insights through tables, graphs and visualization. 4. Co-writing research papers, technical reports and policy recommendation documents. 5. Preparing PowerPoint presentations to summarize research objectives, methodology and key findings. 6. Assisting in designing questionnaires, survey tools and interview guides for primary research. 7. Participating in community outreach activities on sectors like health, children's rights etc. 8. Following-up and verifying information/data provided by different sources to ensure accuracy. 9. Archiving research data in an organized manner for future reference. 10. Providing research support and assistance during regional conferences and formulation of EAC development strategy. Page 5 of 6 Bayport Financial Services Uganda Ltd Sales Representative December 2008 - September 2009 (10 months) Mbale, Uganda Duties / Responsibilities: 1. Meets the sales volume turnover 2. Meet client acquisition target 3. Makes presentations to clients about Bayport Products 4. Maintains a good working relationship with clients 5. Liaise with Branch Managers to resolve Clients’ complaints, or acknowledge compliments Education Islamic University in Uganda Bachelor’s Degree, Public Administration · (August 2006 - November 2009) Page 6 of 6