Catherine Kwaga

I am a dedicated professional with a decade of experience in public administration, finance, customer service, and operations management. My career spans diverse industries, including financial services, community development, and the betting industry, where I have honed my skills in leadership, client relations, and financial accountability.

Currently, I serve as a Lead Cashier and Center Manager at Fortebet Uganda, where I oversee financial transactions, customer service, and operational efficiency. I am responsible for managing cash flow, training clients on betting platforms, ensuring team punctuality, and maintaining safety within the workplace. My leadership has contributed to significant sales growth and improved team performance. Before this role, I worked as a Cashier/Operator at Grand Victoria Ltd (Fortebet Brand), where I developed expertise in cash handling, transaction verification, and customer interaction.

My financial sector experience includes working as a Loans Officer and Customer Care Assistant at Premier Credit Uganda, where I assessed creditworthiness, managed loan applications, and developed customer relationships. I also gained valuable research and data collection skills as a Field Officer at Innovation for Poverty Action Uganda, where I engaged in community surveys and project evaluations.

Additionally, I have a strong background in community development, having worked as a Project Officer for Bukonde Community Development Project. In this role, I managed child development programs, advocacy initiatives, and resource mobilization efforts. My ability to coordinate projects, manage correspondence, and work with diverse teams has been instrumental in my career growth.

I hold a Bachelor's Degree in Public Administration from the Islamic University in Uganda, equipping me with a solid foundation in governance, organizational management, and public service.

My key strengths include financial management, customer service, research, and administrative coordination. I am highly organized, detail-oriented, and adaptable, excelling in fast-paced environments. Whether it's managing schedules, handling correspondence, or ensuring operational efficiency, I bring professionalism and dedication to every task.

I am now looking to leverage my skills and experience in a dynamic role that allows me to contribute meaningfully while continuously growing professionally.