Catherine G. Hernando
Blk 2 , Lt. 4B Tidy Tips St. Las Piñas, Metro Manila--
Objective
Trudging towards a career that would commensurate with my qualifications and gear me beyond what is expected in the fulfillment of my daily work with my personal philosophy of productivity, efficiency and a positive disposition. In line with this, to be able to serve as a role model in reaching out to others core values in life as a diligent duty of professionalism and responsibility.
Summary of Qualifications
Academically qualified to work in a corporate environment to render professional service and provide excellent customer satisfaction.
Good in English, oral and written communication skills. Can discuss with clarity and establish strong rapport with customers, clients and newly encountered acquaintances.
Can establish strong reason applying sound judgment and analytical skills in any situations.
Able to multi-task objectives given within a timeframe and deliver qualitative results before the deadline.
Academic Attainment-City College of Manila
Old PNB Bldg. Escolta, Sta.Cruz Manila Bachelor of Science in Computer Science
-Araullo High School
U.N. cor. Taft Ave. , Manila
-Aurora A. Quezon Elementary School
San Andres Malate, Manila
-Jaro Elementary School Jaro, Leyte
Seminars/ Training Attended
August 27, 2002Microsoft Access City College of Manila
August 6, 2002Visual Basic In Depth
CCM Computer Training Center
Job Experiences
Equicom Information Technology Inc. 3rd Flr. CIBI Bldg. 3308 Zapote St .
Barangay Sta. Cruz, Makati City
Customer Service Representative (Inbound)
Accept calls regarding clients complaint, questions and other matters concerning EITI products.
October 2007-February 2008 Intercontinental Hotels Group
28th & 29th Flr. Tower II RCBC Plaza , 6819 ayala Ave., Makati City
Group Reservation agent (Inbound)
Handles group requesting for a block of rooms.
September 2008- March 2009
Teletech
Blue Shield of California
Bldg. F, SM Corporate Offices
1000 Central Business Park, Bay City 1300 Pasay City, Metro Manila
Provider Service Assistant (Inbound)
Assists providers such as doctors and nurses regarding health insurance inquiries.
May 2009-November 2009 Intelenet Global Phils. Inc.
7th flr. One World Square Bldg. Upper McKinley Hill Fort Bonifacio Taguig City 1634
General Reservation Agent for Hilton Hotels (Inbound)
Handles customer requesting one or more rooms.
February 2011- June 2011 ACS Xerox (Hotwire)
7th flr. One E-com Bldg. Mall of Asia, Pasay City
Inbound Sales Representative
Handles hotel sales and car rentals.
November 2014- January 2015
Altisource
4th flr. Two E-com Bldg. Mall of Asia, Pasay City
Inbound Sales Representative
Handles customer requesting one or more rooms.
December 2015- May 2016 OAMPI Inc.
9th flr. 6780 Ayala Ave., Makati City
Order Placer
Place a food order for DoorDash customers to partners and non-partners restaurants.
November 23, 2017- February 26, 2015
3o-BPO (Daniel Wellington Account)
2nd floor LCS Bldg., South Superhighway,
San Andreas for. Diamante St., Sta. Ana, Manila
Customer Care Specialist and Lead Specialist
Handles customer queries and post-sale concerns through phone, chat, and email.
October 15, 2018- October 21, 2019
Optum Global Services
12th floor Vector 3 Bldg., Filinvest Avenue, Alabang, Muntinlupa
Customer Care Specialist:
Handles customer concern and queries about their prescription drug plan.
January 15, 2020 - December 31, 2020
Anticimex/ Pro Pacific Pest Control
150 Los Vallecitos Blvd
San Marcos, CA 92069
Customer Service Representative/ Freelancer/ work from home
Handles customer concerns, schedule pest control service, and possible sale
December 28, 2021 - Present
CHARACTER REFERENCES :
Jesus Magno
CCS-3o-BPO-
Chris Manago
OP- OAMPI Inc.-
Donna Baldicantos
CCS-OPTUM Global Services-
