Catherine Hernando

My work experience is as followed:

Equicom Information Technology Inc. 3rd Flr. CIBI Bldg. 3308 Zapote St .

Barangay Sta. Cruz, Makati City

Customer Service Representative (Inbound)

Accept calls regarding clients complaint, questions and other matters concerning EITI products.

October 2007-February 2008

Intercontinental Hotels Group

28th & 29th Flr. Tower II RCBC Plaza , 6819 ayala Ave., Makati City

Group Reservation agent (Inbound)

Handles group requesting for a block of rooms.

September 2008- March 2009

Teletech

Blue Shield of California

Bldg. F, SM Corporate Offices

1000 Central Business Park, Bay City 1300 Pasay City, Metro Manila

Provider Service Assistant (Inbound)

Assists providers such as doctors and nurses regarding health insurance inquiries.

May 2009-November 2009

Intelenet Global Phils. Inc.

7th flr. One World Square Bldg. Upper McKinley Hill Fort Bonifacio Taguig City 1634

General Reservation Agent for Hilton Hotels (Inbound)

Handles customer requesting one or more rooms.

February 2011- June 2011

ACS Xerox (Hotwire)

7th flr. One E-com Bldg. Mall of Asia, Pasay City

Inbound Sales Representative

Handles hotel sales and car rentals.

November 2014- January 2015

Altisource

4th flr. Two E-com Bldg. Mall of Asia, Pasay City

Inbound Sales Representative

Handles customer requesting one or more rooms.

December 2015- May 2016

OAMPI Inc.

9th flr. 6780 Ayala Ave., Makati City

Order Placer

Place a food order for DoorDash customers to partners and non-partners restaurants.

November 23, 2017- February 26, 2015

3o-BPO (Daniel Wellington Account)

2nd floor LCS Bldg., South Superhighway,

San Andreas for. Diamante St., Sta. Ana, Manila

Customer Care Specialist and Lead Specialist

Handles customer queries and post-sale concerns through phone, chat, and email.

October 15, 2018- October 21, 2019

Optum Global Services

12th floor Vector 3 Bldg., Filinvest Avenue, Alabang, Muntinlupa

Customer Care Specialist:

Handles customer concern and queries about their prescription drug plan. 

January 15, 2020 - December 31, 2020

Anticimex/ Pro Pacific Pest Control

150 Los Vallecitos Blvd

San Marcos, CA 92069

Customer Service Representative

Handles customer concerns, schedule pest control service, and possible sales  

December 28, 2021 - Present