Catherine Fajilan | Freelancer Resume

CATHERINE FAJILAN General Virtual Assistant Executive Virtual Assistant Shopify Virtual Assistant Real Estate Virtual Assistant Graphic Designer Helping Businesses Thrive. Objective To provide reliable, high-quality virtual support across administrative, creative, e-commerce, and real estate services. I aim to enhance business productivity, brand identity, and customer engagement by delivering results-driven assistance tailored to each client's needs, enabling them to focus on growth, strategy, and core business operations. Mission To empower entrepreneurs, executives, and business owners by delivering exceptional virtual assistance services, from general admin and executive support to Shopify management, graphic design, and real estate tasks. My mission is to build strong, professional relationships by consistently providing value, efficiency, and creative solutions that drive business success. Goal To become a highly sought-after virtual expert across multiple industries by consistently delivering excellent service, fostering long-term client relationships, and contributing to business growth. I aim to expand my skills, maintain a proactive approach, and continually adapt to evolving client needs to ensure measurable, lasting impact in every project I support. Mobile Number: - Whatsapp Number: - Email:-Facebook: https://www.facebook.com/faji.catherine/ LinkedIn: https://www.linkedin.com/in/catherine-fajilan-b-/ Onlinejobs.ph: https://www.onlinejobs.ph/jobseekers/info/- Supporting your success through smart virtual services Catherine Fajilan |-| (-) | Tanauan, Batangas, Philippines Virtual Assistant Experience January 2024- May 2025 Admin Virtual Assistant As an Administrative Assistant supporting two property managers, I perform a range of administrative and coordination duties to ensure smooth daily operations and effective client communication. My responsibilities include: Email and Communication Management: Monitor, sort, and respond to incoming emails on behalf of the managers. Prioritize and flag urgent issues, ensuring timely follow-up and resolution. Calendar and Schedule Coordination: Manage and organize schedules, meetings, and appointments for both managers. Send out meeting invites, reminders, and coordinate with homeowners, board members, and vendors. Document Preparation and Filing: Draft, edit, and distribute correspondence, notices, reports, and meeting minutes. Maintain organized digital and physical filing systems for contracts, homeowner records, and vendor documentation. Client and Homeowner Support: Serve as the first point of contact for homeowners and clients. Address general inquiries, escalate concerns when necessary, and track open issues until resolution. Vendor Coordination: Assist in coordinating with service providers for repairs, maintenance, and inspections. Process work order requests and ensure timely completion and documentation. HOA Board Support: Help prepare meeting agendas, board packets, and other required documents. Track pending tasks and action items discussed during board meetings. Recordkeeping and Data Entry: Update homeowner databases, logs, and property records with current information. Maintain accurate records for compliance and reporting purposes. General Office Support: Perform administrative tasks such as ordering office supplies, managing mail, and other tasks as needed to support the team’s efficiency. September 2023- December 2023 (Part-time) Graphic Designer As a Graphic Designer supporting a Financial Advisor, I am responsible for creating visually appealing and professional marketing materials that help communicate financial products, build brand credibility, and engage potential clients. My key responsibilities include: Marketing Collateral Design: Design brochures, flyers, infographics, and presentations that explain financial products and services in a clear and visually attractive way. Social Media Content Creation: Develop branded graphics for social media posts, including quotes, promotional materials, and educational content, tailored to the target audience. Branding and Visual Identity: Maintain consistency in branding across all visual content, ensuring alignment with the client’s professional image and values. Content Collaboration: Coordinate with the client to conceptualize and design visuals that match her financial education content and client communication strategies. File Organization and Delivery: Maintain a well-organized archive of design assets, templates, and completed materials for easy access and future use. Supporting yourSuccess successThrough through smart virtual services "Empowering Exceptional Virtual Support." Catherine Fajilan |-| (-) | Tanauan, Batangas, Jomar Mendoza-| (-) | San Vicente, IlocosPhilippines Sur, Philippines Professional Work Experience May 2024-February 2025 (FULL TIME) May 2017-January 2024 Senior Transaction Analyst Accenture Accenture is a global professional services company that provides a wide range of services and solutions in strategy, consulting, digital, technology, and operations. The company helps organizations to improve their performance and create sustainable value for their stakeholders. As a Senior Transaction Analyst, I play a key role in ensuring accurate and timely processing of high-volume transactions, supporting business operations with a strong focus on quality, compliance, and client satisfaction. My performance in managing critical workflows, resolving discrepancies, and maintaining data integrity contributes directly to meeting service-level agreements and business goals. In addition to my core responsibilities, I assist with process documentation, reporting, and internal audits. I also support junior analysts through training and guidance, helping to improve overall team productivity. I consistently identify areas for operational improvement and actively contribute to process optimization initiatives. At Accenture, I’ve handled complex transaction cases with precision, helped reduce error rates, and maintained high-quality standards in a fast-paced environment. My attention to detail, client-centric mindset, and ability to work across teams have made me a valuable asset in delivering efficient, reliable services.. September 2016 - February 2017 Customer Service Representative The Results Companies ResultsCX, formerly The Results Companies, is a global BPO provider specializing in customer experience management. It delivers support, sales, technical assistance, and digital solutions to clients across industries such as telecommunications, healthcare, retail, financial services, and travel. As a Customer Service Representative, I serve as the first point of contact for customers, addressing inquiries, resolving concerns, and ensuring a positive client experience across every interaction. I consistently deliver high-quality service while adhering to company guidelines and meeting performance metrics such as accuracy, call handling time, and customer satisfaction. In addition to handling inbound and outbound calls, I assist with account verification, order tracking, billing concerns and service upgrades. Depending on the campaign, I also provide technical support, document interactions, and escalate issues when necessary to ensure timely resolution and excellent service. At ResultsCX, I consistently meet or exceed daily targets and maintain high customer satisfaction scores. My strong communication, patience, and problem-solving skills help de-escalate concerns and contribute to customer retention and team success. Supporting your success through smartVirtual virtual services "Empowering Success Through Exceptional Support." Catherine Fajilan |-| (-) Tanauan, Jomar Mendoza |-| (-) ||San Vicente,Batangas, Ilocos Sur,Philippines Philippines Education and Training Education NCII Commercial Cooking, NCII Food & Beverage Services, NCII Bread & Pastry Production (Dean’s Lister) Anihan Technical School School Year:- Training Administrative Assistant Training ............................................................................ 2024 Calendar and Inbox Management Training ............................................................ 2023 Time Management & Productivity............................................................................ 2023 Project Management & Asana/Trello Training ....................................................... 2023 Customer Service & Email Management Training ................................................ 2023 Meeting Minutes & Agenda Prep .............................................................................. 2023 Tools: Calendly, Slack, Zoom, Teams ....................................................................... 2023 File Management & Cloud Storage ........................................................................... 2023 Shopify Foundations & Store Management ........................................................... 2023 SEO for Shopify Stores................................................................................................ 2023 Product Listing & Optimization for Shopify ........................................................... 2023 Shopify Dropshipping & Order Fulfillment ............................................................. 2023 Social Media & Email Marketing for Shopify .......................................................... 2023 Salesforce ..................................................................................................................... 2022 VA 101 Version ............................................................................................................ 2022 Data Entry ..................................................................................................................... 2022 Graphic Design Basics – Canva ................................................................................ 2022 Social Media Management ....................................................................................... 2022 Facebook Ads ............................................................................................................. 2022 Copywriting ................................................................................................................ 2022 Google Workspace (Docs, Sheets, Drive, Calendar) ............................................. 2020 Microsoft Office (Word, Excel, PowerPoint) .......................................................... 2020 Supporting your success through smart virtual services Catherine Fajilan |-| (-) | Tanauan, Batangas, Philippines References References Name: Jomar Mangulad Mendoza Company: Wyro Digital Media Position: People and Culture Manager Phone Number: - Name: Julie Ann Vasquez Company: Hello Rache Position: Virtual Assistant Phone Number: - Name: Crystal Gale Dayupay Company: Accenture Position: Transaction Analyst Phone Number: - Name: Monica Sauco Company: Freelancer Position: Marketing Virtual Assistant Phone Number: - Name: Jeric Tapales Company: Freelancer Position: Virtual Assistant Phone Number: - Name: Rose Anne Macasaet Company: Sun Life PH Position: Financial Advisor Phone Number: - Name: Arlene Sinto Company: Gabby’s Oven Position: Owner/Manager Phone Number: - Name: Wilfred Basag Jr Company: Gruntechnology Corporation Position: Aftermarket Service Engineer Phone Number: - Supporting your success through smart virtual services Catherine Fajilan |-| (-) | Tanauan, Batangas, Philippines