Catherine Dela Cruz

Catherine L. Dela Cruz --0992 Purok 2, San Agustin Hagonoy, Bulacan 3002 WORK EXPERIENCE BelleZuri Spa and Aesthetic Center and Beauty Rehab Cosmetics 2nd Floor 176 Essen Bldg. Paseo Del Congreso St. Liang, City of Malolos, Bulacan From August 2014 to January 2018. I was a Human Resources Manager and an Administrator for both businesses. I am responsible in recruitment, payroll, employee’s benefits, marketing needs, procurement, paying of bills, rent, taxes, etc. I am also responsible for staff scheduling, policies and memos, training development etc. I am also the owners Personal Assistant. I take care of her personal schedule, errands, presentations, reports, research etc. 24/7 Customer Philippines Inc. 9th Floor Solaris One Bldg. Dela Rosa St. Legaspi Village, Makati City From January 2011 to August 2014. I was a Customer Service and Technical Support Advisor for a UK Telco account. I handled billing queries, payments, products and services queries, coverage and devices trouble shooting and other request on customer’s account. Then I was assigned to a High Speed Internet account were we do trouble shooting using wired and Wi-Fi connections for different devices like laptop, mobile devices and more. Mind Dragon Consultancy Firm 3rd Floor AI Bldg., Km 38 McArthur Highway, San Pablo City of Malolos, Bulacan 3000 From September 2011 to November 2011 I worked as a part time Data Entry Customer Service for special project. My job is to look for prospect clients that may need the company’s service offered. One of my tasks is to search information such as contact persons and contact numbers of the leads. I call those leads to promote the campaign. JP Morgan Chase Bank 31st Floor Philam Life Tower, Paseo de Roxas Avenue corner Ayala Avenue Makati City From October 2010 to June 2011 I worked as a Customer Care Professional for Mortgage Accounts. My job is to process their mortgage payment, explain the coverage of their loans, terms of the loan, changes of their mortgage note such as assumptions, escrow, insurance, taxes, etc. Sykes Asia Inc. 41st Floor One San Miguel Avenue Bldg. One San Miguel Avenue corner Shaw Blvd. Mandaluyong City From May 2008 to September 2010 I worked as a Customer Service Representative for Office Depot account. I handled national clients such as government accounts and big companies. My job is to process their orders and ensure the delivery is on time. I also handled their return issues, warranty, product information, freebies and discounts. IBM Daksh Philippines 31st Floor PBCom Tower Ayala Avenue, Makati City 1226 From July 2007 to October 2007 I worked as a Customer Care Representative for Sprint and Nextel, a TelCo account. My job is to assist customers about their plan, payments, billing, trouble shooting, product information, etc. Mr. Donut Philippines San Vicente Malolos City, Bulacan From October 2005 to September 2006 I worked as a Service Crew. My job is to assist customers about their order. Keep the store clean, take care of the inventory and daily sales. Maxi Spring Mineral Water Villa Clara San Sebastian Hagonoy, Bulacan From November 2004 to September 2005 I worked as an Executive Secretary. My job is to take care of the everyday operation of the store. Deliveries, inventory, daily route, refills, daily sales report, etc. EDUCATIONAL BACKGROUND Bulacan State University Malolos City, Bulacan Course:Bachelor Of Industrial Technology major in Drafting Technology Graduated: March 2004 Sta. Monica High School Sta. Monica Hagonoy, Bulacan Course:Secondary Education Graduated:March 2002 Hagonoy Elementary Central School PoblacionHagonoy, Bulacan Course:Primary Graduated:March 1998 TRAININGS, SEMINARS, and AFFILIATIONS TESDA PGMA Work Scholarship Program Colegio de San Juan de Letran 151 Muralla Street Intramuros, Manila Course:Finishing Course for Call Center Agents April to May 2007 Coro Basilica de Malolos Malolos City, Bulacan Member since October 2002 up to present Position: Former President of the Organization/Soprano Rotaract Club of Malolos sponsored by the Rotary Club of Malolos Malolos City, Bulacan Member since August 2011 up to 2015 Position: Secretary of the Organization SPECIAL SKILLS Drafting Skills – Architectural plans, Perspective drawing, Painting, Sketching, and Architectural Modeling. Computer Literacy – MS Application such as Word, Exel, Publisher, Power Point,AutoCAD 2009 Application, and Photo Shop. Theatrical Skills – Singing, Dancing, Acting PERSONAL DATA Nick name:Kat Age:32 Height:5’5” Weight:100 kg Date of Birth:January 9, 1986 Nationality:Filipino Languages:Filipino (Native Language) and English (Above Average) SSS #:- PhilHealth #:- Pag-ibig #:- TIN #:-