Catherine Danta

WORK EXPERIENCE

Virtual Professional

Hayley Stathis - Business Coach - Australia

Nov 2021 - Present

• responsible for creating and publishing content on all social media platforms to grow an audience, build brand awareness, and ultimately, boost sales.
• Website Management

Virtual Professional

Pilates Can Pty Ltd - Australia

Nov 2019 - Present

• Integrates projects Initiated by OperationsDirector based on R&D from Visionary
• Drives Client Service Team Projects, & KPI targets
• Creates Operations SOPs in conjunction with the team, for approval by Operations Director
• Updates and Trains team in SOPs through SharePoint portal
• Handles Level 2 client complaints and turn into sales opportunities when appropriate
• Runs Pilates Can schedule Management
• Identifying hiring needs of the company together with the company’s Directors
• Prepares Job Description of the job availability which includes duties and responsibilities of the role
• Creates recruitment plan, post jobs in career online portals, reviews resumes/CV, scheduling interviews, and decides on the right candidate, and job offer
• Handles Onboarding of newly hire candidates and Offboarding of resigning employees

Virtual Professional

Sea Vision Publishing, Inc - New York

June 2019 - Nov 2021

• Manage social presence on all relevant platforms with a focus on Facebook, Instagram, Twitter &Pinterest.
• Website Management for a blog post on new book preview using WordPress (Elementor plug-in).
• Work with other team members through Asana to develop social media timelines that coincide with the book release, product campaigns, and other brand messages.
• Creates daily and weekly content through Canva and schedule on Hootsuite for posting
• Research Categories and Keywords for Amazon
• Involves in book launching tasks & publish E-book and Paperback copies on Amazon

Client Services Manager

First Advantage Philippines, Inc

Jan 2007 - April 2019

• Managed service delivery for strategic accounts(Financial, IT, Healthcare, Education, and BPOindustry) operating in different locations across the Asia Pacific, as well as premium and core accounts of different industries.
• Cultivated excellent long-term relationships with Human Resource clients by maintaining ongoing communication and facilitating onboarding solutions to address concerns.
• Resolved customer and candidate service issues, streamlined business operations, and provided support and product training.
• Coordinated workflow among support groups ranging from 2 - 4 members, and supervised senior client service specialists to ensure that all end-to-end employment screening and onboarding processes and standards are being performed with quality and on time.