Catherine Cortez Manarang

CATHERINE CORTEZ-MANARANG-| - Dedicated and results-driven professional seeking a challenging role where I can leverage my expertise in client acquisition, relationship building, software management, software audits, onboarding support, and calendar management to drive business growth, streamline operations, and foster seamless collaboration within a dynamic organization. Work Experience 2nd Family Client Success Manager - Sept 6, 2022 - Present 2nd Family - Senior Care Business • • • • • • • • Client Acquisition: Identify and thoroughly research potential clients to expand the customer base and foster business growth. Relationship Building: Cultivate and nurture trustful relationships between franchise owners and franchisees, ensuring smooth communication and collaboration. Permit Assistance: Assist franchisees in the timely submission of permits to streamline operational processes and ensure compliance with regulatory requirements. Meeting Facilitation: Coordinate and facilitate recruiting and sales meetings, ensuring seamless execution and active participation. Accurately capture meeting minutes and follow up on action items promptly. Software Management: Oversee the management of various software platforms including Zoho CRM, Paradox AI, AxisCare, ClickUp, and Trello to optimize workflow efficiency and data organization. Software Audits: Conduct monthly software audits for both franchisees and their respective recruitment teams to maintain data accuracy, system integrity, and compliance standards. Onboarding Support: Provide comprehensive support in onboarding new franchises, guiding them through the process until they are fully operational and equipped for success. Appointment Scheduling and Calendar Management: Efficiently schedule appointments and manage the calendar of CEOs to ensure optimal time management and prioritization of tasks. Federal Express Pacific LLC. – Clark Pampanga Executive Assistant / August 2018 – August 15, 2022 Industry – Transportation / Logistics • • Appointment Management: Schedule appointments and maintain the calendars of the Regional Manager for Philippines, Cambodia, and Vietnam, ensuring efficient time utilization and coordination of schedules. Meeting Coordination: Schedule and coordinate staff and other meetings using virtual platforms such as Zoom, Microsoft Teams, or Webex, ensuring seamless communication and participation. • Email Management: Collate and distribute emails, prioritizing and organizing correspondence to facilitate timely responses and efficient workflow. Document Preparation: Prepare various communications including memos, emails, invoices, reports, and other correspondence. Write and edit documents ranging from letters to comprehensive reports and instructional materials as needed. Filing Systems Maintenance: Establish and maintain both electronic and physical filing systems to ensure easy access and retrieval of documents, promoting organization and efficiency in record-keeping. Account Management: Manage accounts and perform basic bookkeeping tasks to maintain accurate financial records and support financial operations. Procurement: Handle the purchasing of company equipment and office supplies, ensuring cost-effective procurement practices and timely delivery of necessary resources. • • • • ⮚ Federal Express Pacific LLC. – Clark Pampanga Business Development Group March 2013 - August 2018 • • • • • • • • Client Prospecting: Identify and thoroughly research potential clients, understanding their needs, challenges, and preferences to effectively tailor solutions. Relationship Management: Develop and nurture strong client relationships, serving as the primary point of contact to ensure client satisfaction and retention. Collaborative Proposal Development: Coordinate with sales teams to develop compelling and customized proposals, aligning solutions with client objectives and fostering mutually beneficial partnerships. Contract Negotiation: Negotiate contract terms with clients, ensuring alignment with company policies and objectives. Communicate effectively with stakeholders to address any concerns and finalize agreements. Market Intelligence: Gather valuable insights from customer and competitor data, leveraging information to refine strategies and enhance competitive positioning. Presentation Delivery: Prepare and deliver engaging presentations to prospective clients and internal executives, effectively communicating value propositions and driving engagement. Retention Strategies: Offer discounts and retention incentives as appropriate, proactively addressing client needs and concerns to foster long-term loyalty and satisfaction. Account Creation: Create corporate and personal shipping accounts, facilitating seamless logistics operations and ensuring efficient handling of shipments. Teletech Customer Care Management – (US Telco – T-Mobile) Customer Service Representative / January 2009 – January 2013 • • • • • Customer Assistance: Address customer inquiries, concerns, and requests promptly and professionally, ensuring a positive experience with each interaction. Issue Resolution: Listen actively to customer concerns, troubleshoot problems, and provide effective solutions or escalate issues as necessary to ensure timely resolution. Product/Service Knowledge: Develop a thorough understanding of company products or services to accurately answer customer questions and provide relevant information. Documentation: Record and maintain accurate records of customer interactions and transactions using designated systems or software. Adherence to Policies: Adhere to company policies, procedures, and guidelines while delivering exceptional customer service and upholding brand reputation. • Continuous Improvement: Actively seek opportunities for personal and professional growth, including participation in training sessions and workshops to enhance customer service skills and product knowledge. EDUCATION Tertiary: AMA Online School Bachelor of Arts in Economics: 2017 - Incomplete Pampanga State Agricultural University – formerly known as PAC. Bachelor of Secondary Education: Major in English 2003 - Incomplete Catherine Cortez-Manarang