Catherine Camahalan

CATHERINE FE P. CAMAHALAN Phase 1, Blk 33, Lot 7 Lanzones Street, NHA Bangkal, Davao City PROFESSIONAL SUMMARY Motivated and reliable professional with 12 years of experience in customer service and technical support. Transitioning into a Virtual Assistant role with strong communication, problem-solving, and organizational skills. Experienced in handling escalations, training team members, and providing excellent phone-based client support. Detail-oriented, adaptable to new tools, and committed to delivering high-quality service in remote settings. KEY SKILLS ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ •​ •​ •​ •​ •​ •​ •​ •​ •​ •​ •​ •​ Excellent written and verbal communication Google Workspace (Docs, Sheets, Drive, Gmail, Meet) Microsoft Office (Word, Excel, Outlook) Technical support for RingCentral and Smart Voice systems Phone and chat support CRM and ticketing systems Escalation handling and problem resolution Training and mentoring team members Time management and task prioritization Strong attention to detail Quick learner and adaptable Dependable and self-motivated WORK EXPERIENCE Full Potential Solutions (Frontier Communications) Technical Support Specialist – Business Services | Sep 2024 – Jul 2025 •​ •​ •​ •​ Provided technical support for RingCentral and Smart Voice business phone systems. Supported business clients via phone for internet, TV, and VoIP-related issues. Resolved escalated and complex problems efficiently while maintaining professionalism. Documented cases accurately for internal tracking and follow-up. Full Potential Solutions (Uber) Customer Service Representative | Jan 2023 – Sep 2024 •​ •​ •​ Assisted drivers with earnings, onboarding, and account management. Handled multiple inquiries accurately and professionally. Provided clear instructions and ensured timely resolution. Concentrix – Davao (Cricket Wireless) Customer Service Representative / SME | 2018 – 2023 •​ •​ •​ •​ Handled escalated calls and complex customer inquiries as a Subject Matter Expert. Trained and mentored new agents to improve team performance. Assisted with billing, payments, and account updates. Maintained high performance metrics and customer satisfaction ratings. VXI Global Holdings BV (AT&T) Billing and Sales Representative | 2016 – 2018 •​ •​ Managed billing and payments while promoting product upgrades. Exceeded sales goals and delivered high-quality service. Oroderm Clinic Front Desk Clerk | 2013 – 2016 •​ •​ Scheduled appointments, managed records, and handled client inquiries. Provided administrative support to ensure smooth daily operations. EDUCATION University of Mindanao – Bachelor of Science in Tourism Management (Undergraduate) | 2011 – 2013 ADDITIONAL INFORMATION ​ ​ ​ •​ •​ •​ Fast learner with a positive, can-do attitude Comfortable working remotely and using communication tools Interested in long-term Virtual Assistant opportunities