Catherine Camahalan

With over 12 years of experience in customer service and technical support, I’ve built a strong foundation in communication, problem-solving, and client care. I’ve worked with major companies such as Full Potential Solutions, Concentrix, and VXI Global Holdings, supporting global brands like Uber, AT&T, and Frontier Communications.

In these roles, I’ve handled customer inquiries, technical troubleshooting, escalation management, and team training, ensuring every client receives professional and efficient support. My experience has helped me develop patience, accuracy, and the ability to stay calm under pressure qualities that define how I work today.

As I transition into a Virtual Assistant role, I bring a well-rounded skill set that includes:

• Communication: Excellent written and verbal English; confident in phone, chat, and email support.
• Technical Skills: Proficient in Google Workspace, Microsoft Office, CRM and ticketing systems, and VoIP tools like RingCentral and Smart Voice.
• Organization & Time Management: Skilled at managing multiple tasks, prioritizing deadlines, and maintaining detailed documentation.
• Problem-Solving: Strong analytical thinking and quick adaptability to new tools and processes.
• Team Support: Experienced in mentoring new hires, leading by example, and helping teams perform efficiently.

I’m dependable, detail-oriented, and self-motivated, with a passion for helping businesses stay organized and connected. Whether it’s managing daily tasks, supporting customers, or streamlining communication — I take pride in delivering high-quality results with a personal touch.