Catalin Langeanu

CATALIN LANGEANU Bucharest, 3rd District | (M) - |-  Linkedin Profile  Personal Portfolio  Website Professional Summary I am experienced in developing/managing sales and marketing teams in startups and established companies, familiar with building sales strategies, KPI monitoring, training/coaching, building brand awareness, content strategy and planning, campaign strategy, implementation, and planning, lead generation, business development, customer success techniques, account management. A self-starter, with entrepreneurial skills, passionate about technology, I'd like to continue exploring the IT, SaaS, Cybersecurity, Artificial Intelligence, Blockchain, and IoT industries. Accomplishments  Ambitious sales director taking ownership in recruiting, training, coaching, and monitoring the sales team, defining and implementing sales strategies, assuring backup for the sales reps, and used to reach targets and achieve goals.  Persuasive Account Manager skilled at developing a diverse and large client base. Constantly looks for new ways to promote products and build professional network ties.  Driven to increase sales in established accounts while reaching out to new potential clients. Market expertise in IT, Telecom, and SaaS.  Energetic professional with strong time management skills who thrives in a fast-paced, dynamic environment.  Customer Service Manager highly skilled in negotiating, instructing, and supervising Call Centre Representatives.  Talented sales professional effective at multi-tasking and reaching sales targets. Builds loyalty and long-term relationships with customers.  Successful Sales manager in relationships and team building. Motivates sales teams to exceed sales goals. Skills  Online Marketing  Customer Relationship Management (CRM)  Online Advertising Social Media Marketing Management Integrated Marketing B2B Copywriting Marketing Communications SEO   Salesforce.com Call Centers  Sales  Account Management  Business Development  Advertising  Strategic planning  Customer relations        Work History    Co-Founder, Sales Director | Your Software Supplier | Remote | Dec 2019 – May 2020 After being active in the tech market for many years we found the same challenge over and over again. People have difficulties with selecting their right software supplier and on the other side software suppliers are spending a lot of time, energy, and money to attract the right software clients. This can be better! At Your Software Supplier, we address these challenges by bridging the gap in between. Our online platform brings software clients and software suppliers together which we support for long terms collaborations. Software companies can showcase their company in-depth and software clients can easily filter the right ones. At Your Software Supplier, we celebrate new collaborations between clients and suppliers! Recruit, onboarded and trained the sales representatives Managing the daily activity of the sales department Defined and implemented new sales strategies, coaching the team and making sure the reps meet their KPIs          B2B Content Strategist | Polylead Limited | Remote | July 2019 – Nov 2019 Polylead (www.polylead.com) was founded in 2016 with the ambition to offer stellar digital content services that play a pivotal role in the marketing and sales efforts of B2B startups and technology enterprises. Fast track to 2019, we have established a network of like-minded customers who relies on the value of a well-planned and -executed content strategy to support the launch and market share growth of their products and services. Managing the content writing, reviewing the content deliverables Prioritize and assign tasks to team members according to deadlines, customers requirements, and expectations Prepare content strategy working closely with the customers and assure the deliverables are in line with the agreed strategy Media Relations Manager | Techslang | Remote | July 2019 – Nov 2019 Techslang (www.techslang.com), the online tech publication of Polylead (www.polylead.com), its purpose is to disentangle complex tech concepts and definitions and disseminate knowledge about topics including AI, IoT, Blockchain, and Cybersecurity focusing on educational and vendorneutral topics. Grow the network of guest posting publications, considering the accepted value of metrics (domain authority, citation flow, trust flow) Research and approach tech industry companies for publication purposes Review materials before posted online Marketing & Business Development Consultant | Langeanu Catalin PFA | Bucharest | Sep 2017 – Present Self-employed providing consultancy in business development, sales, online marketing, lead generation Implementing new sales strategies Develop and implement marketing campaigns   Corporate Account Manager | Treecomm Services | Bucharest | Sep 2016 – May 2017 Managed a portfolio of 120 accounts totaling €35k in monthly revenue. Met with an average of 10 clients per week consistently, resulting in an 85% customer retention rate. Negotiated prices, terms of sale, and service agreements. Built client relationships by acting as the liaison between the customer and the company.       Sales Manager | Creditinfo Business Information | Bucharest | Jun 2015 – Jan 2016 Handled 1000+ client companies and brought in 100 new accounts in 7 months. Monitored market activity and quoted pricing to maintain healthy profit margins. Negotiated prices, terms of sale, and service agreements. Created sales contacts with on- and off-premise accounts. Contacted regular and prospective customers to explain product features and solicit orders. Obtained and evaluated credit information about prospective customers.             Managing Partner | Ogre Events | Bucharest | Jan 2014 – Apr 2015 Managing the Partner Marketing Bureau (PMB), participate to Partner Adoption Strategy with Channel Account Managers at vendor levels, report to vendor according to campaign feedback collected by the team members; Track ROI and campaigns measurements for internal and vendor level reporting; Planning and implementing the business expansion process. Sales Manager | Acqua Development | Bucharest | May 2014 – Nov 2014 Developing sales strategies according to company targets, implementation of email marketing campaigns, provide continuous training and feedback for sales reps, identify new business opportunities. Handled 150+ client companies and brought in 60 new accounts in 6 months. Activation Error Queue & Order Support Specialist | CGS Romania | May 2013 – May 2014 Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot. Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Provided an elevated customer experience to generate a loyal clientele. Manually processing the orders stuck during the activation process. Tracking existing orders, and placing new replacement orders in the systems, as well as follow up with the accounts.    Marketing Specialist | Elastic Grid | Bucharest | Nov 2011 – Feb 2013 Assisted partners of Fortune 100 Vendors, including VMWare, Cisco, F5, NetApp, Brocade, Oracle, IBM, Symantec, Commvault, HP, EMC, etc. in launching online marketing campaigns using the demand generation platform developed by the agency. Directed and coordinated marketing activities and policies to promote products and services. Responded to all partner inquiries thoroughly and professionally. Reporting internally and externally, both agency level and vendor level.      Sales Agent | E&O Retail Ltd | London | Jul 2011 – Oct 2011 Sold the company's products in £1500 daily. Processed cash and credit payments rapidly and accurately. Greeted customers in a timely fashion, whilst quickly determining their needs. Recommended new skincare products to customers, resulting in 50% in add-on business. Answered customer questions about product availability and ingredients.      Team Leader | GMG MediaBox S.A | Bucharest | Jan 2011 – Jul 2011 Strong leader of customer support staff. Facilitated inter-departmental communication to provide effective customer support. Scheduled staff shifts to cover peaks and lulls in customer inquiries. Followed-through on all critical inter-departmental escalations to increase customer retention rates.   Analysed call volume and average call time to monitor Customer Service Representative performance and productivity. Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.  Telesales Operator | Romtelecom S.A | Bucharest | Apr 2010 – Sep 2010 Accurately documented, researched, and resolved customer service issues. Answered an average of 80 calls per day by addressing customer inquiries, solving problems, and providing new product information. Directed calls to appropriate individuals and departments. Politely assisted customers in person and on the telephone. Communicated with vendors regarding back order availability, future inventory, and special orders. Successfully acquired an average of 20 new customers per month, generating growth in revenue. Answered product questions with up-to-date knowledge of sales and shop promotions. Restocked inventory every month and reviewed cash operation data to verify proper replenishment. Scored in the top 10% of employees in the successful resolution of issues    Collection Officer | Linea Directa Communications | Bucharest | Apr 2009 – Mar 2010 Contacting clients with debts, taking payment commitments, follow up on the accounts. Completed daily outbound calls, up to 8 hours per day. Competent in customer service management systems and databases.         Certifications The Manager in Armour | ILM | England, United Kingdom | Business Administration | 2013 Driving License B category | Acquired on May 25th, 2007 Spoken Languages Romanian | Native English | Advanced Italian | Medium PC Skills Microsoft Word | Excel | PowerPoint | Outlook | Internet Browsing Education Dimitrie Cantemir Christian University | Bucharest | Bachelor's degree | International Economic Relations C.C.F Scholar Group | Fetesti, Ialomita, Romania | Highschool | Informatics Powered by TCPDF (www.tcpdf.org) Catalin Langeanu Project Management - -