Casey Ann Brown

CASEY-ANN ASHLEY BROWN PROFESSIONAL SUMMARY ❘ Contact:- or-- or - Address: ​3720 Harmons Road, Waterford P.O. St. Catherine, Jamaica ❘PERSONAL INFORMATION Nationality: Jamaican Marital Status: Single Talented guest service representative, entertainment crew member, waitress and housekeeper, with childcare experience, successful at working in high-volume environments to meet challenging sales, service and quality objectives. Highly effective at learning new items quickly and dealing with all types of customer requests in an efficient and courteous manner. Creative problem-solver skilled in time management and preparatory work. ❘WORK HISTORY Carmelo Ruta Comfort Inn​ - ​Housekeeper Sandusky, Ohio • 05/2018 - 09/2018 As a housekeeper I carried out duties including, but not limited to: ● Accepted accountability for all assigned building keys, master keys and access cards. ● Transported cleaning products and equipment to and from the utility rooms. ● Used chemicals and other cleaning equipment in a proper, safe and responsible manner. ● Polished glass surfaces, metal hardware and wooden fixtures ● Changed bed linens and collected soiled linens for cleaning. ● Cleaned walls, windows, shades, window sills, and, carpets. ● Swept and mopped all hard surface floors. ● Cleaned elevators and, other public areas such as the lobby, pool and public restrooms. ● Disinfected bathrooms to keep them sanitary and clean. ● Operated power equipment tools such as backpack vacuums for up to 3 hours per shift. ● Returned emptied garbage receptacles to their proper locations. ● Verified that all my assigned rooms, storage area and cart were clean and organized at the end of the day. Sutherland Global Services​ - ​Customer Service Representative Kingston, Jamaica • 10/2015 - 12/2017 Sutherland Global Services is one of the top Business Process Outsourcing organizations in Jamaica, and as a Customer service representative I: ● Assisted on average 45 customers in an 8 hour shift by, responding to inquiries and requests by phone and live chat. ❘SKILLS Through my upbringing, education, voluntary service and work experience, I have attained many skills, including but not limited to: ● Customer service ● Guest relations ● Order taking ● Food serving ● Food and kitchen safety ● Childcare experience ● Detail-oriented ● High energy ● Creative problem solver ● Data entry ● Quick learner ● Call center experience ● Credit card processing ● Works well under pressure ● Singing ● Dancing ● Hospitality ● Housekeeping ❘EDUCATION Excelsior Community College Kingston 3, Kingston • Class of 2018 Associate of Science​: Tourism, Hospitality And Entertainment Management ❘VOLUNTARY SERVICE Salvation Army School of the Visually Impaired, Volunteer (2016) ● Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly. ● Securely placing orders for customers online using their credit card information ● Walking customers through use of the website. ● Researched and corrected issues with customer account records and service responses. ● Developed reputation as an efficient service provider with high levels of accuracy. ● Received multiple positive reviews which acknowledged dedication to excellent customer service. Holiday Inn Resort Montego Bay Jamaica​-​Accounting, Guest Services And Entertainment Crew Intern Montego Bay, Jamaica • 06/2017 - 07/2017 Holiday Inn Sun spree Resort is a 3-star, all inclusive, beach resort. As an intern there, I carried out duties including: ● Working directly with the Guest Services, and Entertainment department to achieve customer satisfaction whilst learning the ins and outs of the hotel industry hands on. ● Responded to customer requests via telephone and email. ● Calling the houseman/housekeeper, to tend to guest complaints ● Making a logbook of all complaints and the time it was received and noting whether they were resolved or not, ● Booked dinner reservations for the guests at the in house A la Carte restaurants. ● Booked reservations and collected payment from the guests for special spa treatments ● Booked reservations for the guests attending outdoor excursions ● Assistance with main stage performances/activities ● Assistance with monitoring the children in the "Kidz Klub" ● Leading the children from the "Kidz Klub" area to get lunch at the buffet and then back to their area ● Leading and carrying out games and activities in the "Kidz Klub" Treasure Hunt Gaming​ - ​Hostess And Waitress Montego Bay, St. James Parish • 04/2015 - 10/2015 As a hostess and waitress I: ● Displayed enthusiasm and knowledge about the bar menu and gaming equipment ● Observed tables to promptly respond to requests and refill beverages. ● Maintained an atmosphere of enthusiasm by welcoming guests as they enter, encouraging losing gamers, and commending winners. ● Seated guests, placing clean and current menus in front of guests and recording accurate drink orders. ● Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards. ● Developed and maintained positive working relationships with others to reach business goals. Volunteered for 6 months to work with visually impaired children, during this period I worked with high school students mostly and elementary/primary school students as well. Throughout my experience, I developed a deeper compassion for children and helped to instill the importance of education in them. I brought enthusiasm to education and made sure to encourage them by showing them I believed in them and their abilities despite their disability. As a volunteer some of my responsibilities included: ● Reading to the children ● Grading their home work ● Teaching them to type on the computer ● Helping to type their school based assessment responses ● Planning activities to inject fun in education ● Attended examination sessions as a student's interpreter (reader) Holy Childhood High School Choir Lead Singer/Cheerleader Greater Grace Temple Church Choir Lead Singer ❘REFERENCES Excelsior Community College Miss Rayanne Clarke, Lecturer and Assistant Head of School - Sutherland Global Services Mr. Marc McGregor, Senior Team Manager, - ❘HOBBIES Drawing, Singing, Dancing, Reading, listening to music and making creative do it yourself “DIYs”