Casey Ann Brown

I am a well-seasoned customer service expert with over 5 years of experience in the field. My customer service experience ranges from face to face interactions, telephone, live chat, and instant messaging. What sets me apart from other customer service agents is my ability to provide exceptional customer service by putting myself in the customer's shoes and relating to them from a place of understanding and empathy. Besides that my perky delivery and warm welcome always supply positive reviews from customers and often completely turns around a customer's bad experience. Using my customer service experience I have also dabbled in Social Media management to monitor various social media platforms to respond to customers queries and reviews as well as taking swift action to remove unwanted posts and tags to maintain a particular company's reputation and social media presence. Lastly, I firmly believe in doing one's job to the best of your ability and so whatever task bestowed upon me will no doubt be carried out with the utmost respect and pride. I am certainly one you can depend on!