Cas Osuji Oluomachukwu Rapture

CAS-OSUJI OLUOMACHUKWU RAPTURE -, --FCT Abuja Nigeria Customer Service Representative Executive Summary High-energy Call Center Representative, offering top skills in call control and customer relationship management. Competent public speaker with excellent communication skills and attention to details. Multitasks in fast-paced environments and proactively resolves conflicts. Skills • • • • • • • Microsoft office proficiency Prolific internet research Time management, Sales Customer service Cold calling Empathy Experience Outsource Global Technology Limited Customer Service Representative May, 2024 – Jan 2025 ● Addresses customer service inquiries in a timely and accurate fashion ● Document information and log calls appropriately ● Developed effective relationships with all call center departments through clear communication ● Runs reports and supply data to fulfill customers report requirements ● Build loyalty by placing follow-up calls for customers who report service issues Claimant Medical Data Solutions (CMDS) Customer Service Representation May, 2024 - date, USA (remote) ● Addresses customer service inquiries in a timely and accurate fashion ● Document information and log calls appropriately ● Track the progress of claims and escalate issues as needed to ensure timely resolution. ● Run reports and supply data to fulfill customers report requirements ● Build loyalty by placing follow-up calls for customers who report service issues ● Data and entry verification JP2 Technologies Marketer Aug, 2019 - Jan, 2023 Creates an effective marketing strategy to advertise Solar to organizations and individuals, and get their interest to purchase. • Ensuring sustenance of good relationship between company and its client • Inform clients of updates on optimization plans Zeus Africa Limited Call Centre Agent • Addresses customer service inquiries in a timely Oct. 2017-Mar 2019 and accurate fashion • Developed effective relationships with all call center departments through clear communication • Runs reports and supply data to fulfill customers report requirements • Build loyalty by placing follow-up calls for customers who report service issues Caspat Motors, Sales Representative. Oct 2014-Jan 2017 • Provided information about automobiles to customers by studying characteristics, capabilities, and features, comparing and contrasting competitive models and inspecting automobiles. • Provided customers with automobiles demonstrations, explaining their capabilities, features and taking potential buyers on test drives and explaining warranties and services. • Assisted with securing sales, and overcoming customer objections. • Inspected automobile before delivering to ensure buyers are satisfied with their purchase Caspat Enterprises Sales Person June 2008-March 2014 • Provided reliable product information to customers • Entered sales orders and expedited purchase into database • Maintained customer communication to ensure accurate and timely order, processed and tracked market conditions, offered recommendations for trade promotion plans Education University of Port Harcourt/ Bachelor of Arts (B.A) July, 2021, Choba, Rivers State, Nigeria Linguistics and Communication Studies Certifications National Youth Service Corps - 2024 Certificate of National Service Cheybis Global Resources Nig. Ltd. - 2024 Diploma: Human Resources Management Cheybis Global Resources Nig. Ltd. - 2024 Diploma: Customer Relationship Management HIPAA Compliance Training Guide. -2024 TEFL Professional Institute/ (Teacher Record) - 2022 Teaching English as a Foreign Language