Carter Elford

Hi! My name is Carter Elford, I'm 24 years old, and from Alberta, Canada. I am writing to you because of the possible opportunity of working with you and your team as a Customer Support Specialist! A bit about my past - I am an experienced social media marketer, photographer and videographer, with a portfolio of existing work. For the past few years, I have been helping companies grow through social media marketing while I was travelling throughout Canada, Australia, South East Asia, Costa Rica, Panama, Mexico and Hawaii. My previous job was in a similar role, a Customer Chat Representative. My main task was to be at the frontline of the company, where my team and I would help support, answer and build customer relations. We would navigate multiple tech platforms such as Zendesk, Google, Slack, Intercom, Zenventory, Monday, Email and E-commerce sites in order to solve various customer needs. Creating orders, placing returns, creating macros, and dealing with various issues were some of the main tasks. Unfortunately this job position had ended due to not enough customer demand. I loved working as a Customer Chat Representative, and have an amazing reference from my last boss. I possess all qualities for this job, including years of chat support experience ( from helping companies with social media marketing ), great Zendesk software knowledge, willing to work remotely, ability to work 8 hour shifts or longer if needed and have a HS diploma. I have a strong attention to detail, as well as great communication and organization skills. I prioritize self growth and relationships, and am willing to prove myself through hard work and loyalty. I am highly motivated, positive, independent, a team player and am willing to put in extra work to learn and / or help out with anything that is needed. I am confident that we can be a perfect, long-term fit for each other! I look forward to hearing from you, Carter Again I have an amazing reference from my last position as a Customer Chat Agent, and if you were to give my boss a call, you will have your next long term and committed employee! Company: WonderEar Managers name: Blake Farnsworth Email:-Phone:- Carter Elford Experience Customer Support Agent at www.WonderEar.com ( Remote ) February 2021 - June 2021 - Respond to emails and live chats Handle diverse and prompt customer issues Maintain punctual and professional english Create new orders and return items Develop good client relationships Unfortunately there wasn’t enough customer demand to keep this position available. Freelance Videographer / Photographer ( Self Employed ) 2018 - Current - Work with realtors and business owners Shoot and edit videos / photos Direct and create compelling stories Work with deadlines Big White Ski Hill ( Summer Maintenance ) June 2019 - October 2019 - Electrical wiring Driving / Towing Assist with renovations Install flooring Australia Banana Farm ( Labourer ) September 2018 - December 2018 - Chop banana trees Setup sprinklers Plant trees Pack bananas ( Work in +40 degree celsius weather ) Accurate Machining ( Machinist ) June 2016 – January 2018 - CNC machining Cut material Assist with renovations Shop hand / clean up East-link Park ( Ski Hill ) November 2015 – February 2016 - Provide friendly customer service Rental technician Operate lift Ensure safety Maintain a positive environment Fierce Electric ( Electrician ) June 2014 - January 2015 - Wire residential / commercial buildings Ensure a professional work ethic Independent and group work Install electrical components Tropical Inn ( Pool Boy ) March 2013 - March 2014 - Ensure PH levels are accurate Maintain safety around pool Lifeguard Clean pool and area Princess Auto ( Hardware Store ) January 2012 - February 2013 - Part of Sales Team Sell merchandise Cashier Provide Customer Service Help organize warehouse Education and Certification Attended Lloydminster Comprehensive High School - Alberta, Canada: Grad 2015 - Achieved Honors Awards (80-90%) Certified Social Media Marketer Undergoing Certified International English Teaching Certified Rental Technician First Aid / CPR C / AED H2S Alive Completed 3 years Electrical Program Willing to obtain any and all necessary certificates on own as soon as possible. Extra-Curricular Activities - Snowboarding Surfing Skydiving Videography Social media marketing / advertising Contact Information Email:-Phone: - References Blake Farnsworth - Customer Support Agent Manager at www.WonderEar.com Phone:- Email:- Dr. Mike Figurski - Boss at Big White Ski Hill, Kelowna, BC Phone - Cherie Groot - Guest service supervisor at East-link Park Ski Hill, Whitecourt, AB Phone:- Glen Strunk - Part Owner at Accurate Machining, Lloydminster, AB Phone:- * Can get additional references upon request