Carrie Preston

CARRIE PRESTON- |-| Hudson, FL CAREER PROFILE Dynamic and results-driven Business Systems and Project Manager with extensive experience in system enhancements, testing, and managing complex projects across multiple organizations and external stakeholders. Proven ability to optimize system interfaces, support SaaS applications, and align IT solutions with business requirements. Skilled in strategic planning, process improvement, program strategies, and fostering strategic alliances to enhance client satisfaction and team performance. Adept at system implementation, UAT (User Acceptance Testing), troubleshooting, data analysis, vendor management, and effective training to drive efficiency and business success. CORE COMPETENCIE Client Retention & Success Strategies Communication & Presentation Vendor & External Stakeholder Coordination System Implementation & UAT SaaS Applications & IT Solutions Strategic Partnerships Process Improvement Training & Development Data Analysis & Insights PROFESSIONAL EXPERIENCE Support Service Analyst (Fully Remote) Amplify Education LLC| Tech Ed | Brooklyn, NY • • • • • • • • Act as the primary point of contact for customers reporting issues or making inquiries regarding Amplify’s suite of products and systems. Ensure optimal functionality of all products and promptly resolve any issues. Address customer inquiries with pedagogical expertise and training. Collaborate with cross-functional teams to support customers in utilizing Amplify products and services. Consistently recognized as the highest-rated QA on the team, achieving and surpassing all KPIs and SLAs. Established a support group for new employees, fostering collaboration and effective problem-solving. Diagnose and resolve hardware and software issues using advanced diagnostic tools. Provide training and support for new software implementations and updates. Sr. Client Account Manager Wendover art Group| Consumer Goods |Largo, FL • • • • August 2024 – Present June 2022 – March 2024 Head the management of the Northeastern United States and Canadian territories, overseeing a team of 20 Business Development and Sales Representatives, and managing numerous Customer Accounts. In 2023, changed territories to oversee the West Coast of the United States and continued to manage Canada. Streamlined the return process, saving the company over $1 million annually. Worked with clients ranging from boutique interior designers to multi-billion dollar enterprise clients. CARRIE PRESTON (CONTINUED) • • • • • Played an intricate part in streamlining all the processes for the customer account management team. Successfully implemented a variety of new processes, policies, and procedures. Led training sessions for new and existing team members on Customer Account Management. Developed and executed a territory business plan, consistently exceeding sales targets. Fostered strong relationships with management teams, driving growth in product line sales within the territory. Sr. Account Manager/Project Manager (Hybrid) IDSTC | Software Development and Consulting| Tampa, FL • • • • • • • Spearheaded the management of a diverse portfolio of businesses, resulting in an increased client satisfaction through customized solutions. Successfully performed system migrations for 120 clients, ensuring seamless transitions and data integrity. Led cross-functional teams, ensuring successful project outcomes. Managed multimillion-dollar book of business. Provided training to C-Level executives and their teams on new software, updates, and projects. Diagnosed and resolved technical issues, ensuring optimal product functionality. Identified and implemented process improvements to enhance efficiency and effectiveness. Project Manager/Product Development (Remote) Karmora LLC | Product Management | Scottsdale, AZ • • • • • • • • • • • • May 2015 – December 2015 Collaborated with cross-functional teams in a health and beauty startup. Managed projects, ensuring precision in critical information such as schedules, milestones, and team assignments. Assisted in marketing initiatives, contributing to brand awareness efforts. Conducted product marketing and marketing research. Designed logos and packaging for various products and initiatives. Sr. Account Manager/Project Manager ByDesign| Software Development and Consulting, Tampa, FL • January 2014 - June 2022 March 2008 – March 2013 Spearheaded the management of a diverse portfolio of businesses, resulting in a 25% increase in client satisfaction through customized solutions. Provided training to C-Level executives and their teams on new software, updates, and projects. Managed and supported diverse companies within the US and internationally. Led cross-functional teams, ensuring successful project outcomes. Conducted QA to ensure projects met objectives and specifications. Provided technical support to clients, ensuring optimal product functionality. Identified and implemented process improvements to enhance efficiency and effectiveness. Analyzed data and metrics to provide insights to clients and internal teams. 2|Page CARRIE PRESTON (CONTINUED) TECHNICAL SKILLS Microsoft Office 365| Microsoft Teams| Freedom Software| Revolution Software | Flight Software | es100 Software | Salesforce |Zoom| Slack| SysPro| FileMaker| Magento| Google Docs| Copilot | ChatGPT EDUCATION University of Phoenix | Bachelor’s Degree in Business Management 3|Page