Carrie Preston

I am a results-driven Customer Success and SaaS professional with extensive experience in startups and fast-paced environments. My background spans customer success, project management, sales, and consulting, with a proven ability to drive client satisfaction, retention, and revenue growth.

Over the years, I have worked closely with technical and non-technical stakeholders, helping organizations optimize their software solutions, streamline operations, and improve customer engagement. My experience includes data migrations, CRM configurations, and guiding clients through complex software implementations. I take pride in my ability to simplify technical concepts, ensuring customers get the most value from their products.

One of my most impactful projects involved leading a large-scale data migration from a legacy system to a newly developed software platform. I was responsible for migrating data for over 120 clients while also contributing to user manuals, UAT, and QA testing. This experience sharpened my ability to manage multiple priorities, problem-solve on the fly, and collaborate across teams.

In my next role, I’m looking for an opportunity where I can leverage my skills to make a meaningful impact, particularly within a SaaS or tech-driven company. I thrive in environments that encourage collaboration, continuous learning, and innovation. I’m especially interested in positions that allow me to take ownership of projects, work with cross-functional teams, and contribute to both customer success and business growth.

With a strong foundation in customer relationships, technical problem-solving, and adaptability, I am eager to bring my expertise to a company that values strategic thinking and a proactive approach to success.