Carolynne Asistin

CAROLYNNE ASISTIN CUSTOMER SUPPORT | VIRTUAL ASSISTANT | SOCIAL MEDIA MANAGER PERSONAL PROFILE CONTACT ME AT - I possess extensive organizational skills and adaptability, coupled with a fervent dedication to providing excellent customer support, optimizing e-commerce processes, and boosting social media interaction. With a solid 8-year background, I have consistently demonstrated the ability to improve business efficiency and elevate customer satisfaction carolynne_a-San Pablo City, Philippines SKILLS SUMMARY My services and skills include but are not limited to: Administrative Support Email and Calendar Management Data Entry and Organization WORK EXPERIENCE CUSTOMER SERVICE / CUSTOMER SUPPORT (2015 – Present) Providing product and service information, booking, order handling Resolving inquiries, handling complaints, and ensuring customer satisfaction ECOMMERCE VIRTUAL ASSISTANT / CUSTOMER SUPPORT (2015 – Present) Handling multiple Shopify stores with products ranging from beddings, rugs to jewelry and lingerie VIRTUAL ASSISTANT (2015 – PRESENT) Assisting company owners, admin managers with a myriad of tasks Daily tasks include but not limited to calendar and email management, appointment setting Order Processing and Tracking SOCIAL MEDIA MANAGER (2019 – PRESENT) Community engagement and moderation Create engaging posts, visuals, and captions that resonate with audiences Tiktok Videos, Facebook and Instagram Reels creation Social Media Management EDUCATION HISTORY Dropshipping LAGUNA COLLEGE (2002) Bachelor of Science in Secondary Education And much more! COLEGIO DE SAN JUAN DE LETRAN– CALAMBA CAMPUS (1998) Bachelor of Science in Industrial Engineering Customer Query Handling