Carolyn Joy H. Quimen

 Ms. Carolyn Joy H. Quimen Blk 3 Lot 3 Laroco Apt.3A Orchid St. Brgy. San Andres, Venice Homes Cainta, Rizal-- OBJECTIVE To provide excellent customer service to clients is my Prime Directive. Expanding my Client Relations, Engagement/Project Management and Team Collaboration Skills to drive excellent results improving the company’s image to have the best customer-related services. EDUCATIONAL ATTAINMENT Bachelor in Elementary Education / Bachelor in Secondary Education Major in Mathematics Leyte Normal University Tacloban City, Leyte- Holy Trinity CollegeFrancisco P. Felix Memorial National High School Alangalang, LeyteCainta, Rizal- Cainta Elementary SchoolCainta Catholic College Cainta, RizalCainta, Rizal- PERSONAL DATA Date of BirthOctober 10, 1987 Place of BirthCainta, Rizal SexFemale Civil StatusSingle Height 5'5" ft. Weight55 kilograms Language/Dialect can speak and writeEnglish, Filipino, Waray, and Cebuano ReligionRoman Catholic NationalityFilipino SUMMARY OF QUALIFICATIONS Implementations Consultant RealPage Philippines Ortigas Center, Pasig City Custom Packets Team – Document Management April 2019 – Present Offering consulting services directly to Custom Packet Clients Client-facing role, directly speaking to Company CEOs, Directors, Managers Doing Client Training on Custom Packet Utilization Offering Professional Services from Start to Finish of the Implementation Process Managing Client Implementations Schedule Implementations Services Representative II RealPage Philippines Ortigas Center, Pasig City Document Management Team Real Estate Contracts/Lease Renewal July 2014 – April 2019 As part of the Document Management team, we assist our Clients in creating and modifying Lease Contracts, Addendum and Policies that will be given to their applicants/residents. We manage documents according to the platform provided by the Client. We insert Merge Fields through Microsoft Word. Merge Field is a function used to generate information from a system once the form has been uploaded. Information will be automatically populated based on the information collected from the Applicants and Residents. We format and customize the document via Microsoft Word and Excel. We communicate to our counterparts in the United States through Skype for Business. We deal with their needs in configuring all documents according to their desired format and style. We setup data using OneSite (in-house program). We enter data provided by the Applicants/Residents through their Online Application Form and collate it in our system. Handling Implementation Projects on a time-bound environment. Utilizes Salesforce in order and status tracking. Communicating directly with Clients to adhere their project needs. Data Management Analyst Northgate Arinso Ortigas Center, Pasig City Dupont Team Benefits/Payroll/HR Specialist Aug 2012 – July 2014 Support account holders with their Medical Benefits through calls. Handled inquiries about specific Medical inquiry, covered benefit and insurance. Entered and identify payroll data of account holders through SAP. Handled Onboarding of new recruits Handled Verification of Employment and other data Handled submission and reimbursement of expenses made by employees. Technical Support Representative II Sitel Philippines Ortigas Center, Pasig City BIOWARE – Email Support Dec 2011 – Aug 2012 Support online gamers with their game inquiries through email. We cater technical concerns like compatibility of the game to their home computer, inability to access a specific map in the game, slow-paced movement of the characters, and the like. Respond to inquiries via email with a contact quota of 70 emails a day. Handled username and password resets. Team Leader – Technical Support Teletech Ortigas Extension, Cainta Telstra - Bigpond July 2010 – Feb 2011 Managed subordinates in supporting account holders with their Internet concerns Conducted coaching and goal planning with subordinates Successfully lead subordinates in catering clients with the best customer experience Managed subordinates in reaching excellent KPI’s Senior Agent – TSR Teletech Ortigas Extension, Cainta Telstra – Bigpond January 2009 – June 2010 Acted as a subject matter expert for all lines of business Handled supervisory calls from Level 1 agents Received and document commendations given by Clients for the Level 1 agents Technical Support Representative Teletech Ortigas Extension, Cainta Telstra - Bigpond ADSL September 2008 - December 2008 Provided technical support to Australian Clients in configuring their internet connection Handled activation, reactivation and cancellation of accounts AWARDS: Top Senior Associate for May 2009- Telstra Top Senior Associate for February 2010 - Telstra Top Senior Associate for March 2010- Telstra Top Customer Service Team- Telstra Top Team Leader (Customer Service Team)- Telstra Best in Quality 2012- BIOWARE Best Agent 2012- BIOWARE Innovation Awardee Annual Awards 2015- RealPage Leadership Awardee Annual Awards 2015- RealPage Quality Awardee – 2017 to Present- RealPage Productivity Awardee – 2017 to Present- RealPage Best Employee Awardee – 2017 to Present- RealPage 2020 RealPage Annual Awards Customer Service Nominee- RealPage SPECIAL SKILLS Knowledgeable in Microsoft Office Tools (Word, Excel, PowerPoint) Efficient Leadership Skills Effective Training Abilities Profound Time Management Skills CHARACTER REFERENCES Jayson V. Alano Senior Salesforce Admin Deltek, Inc - Jayson Karlo Ramos Team Leader – Bigpond Teletech- Fortune Moreno Implementations Consultant Realpage Philippines-