Carolyn Flores

CAROLYN K. FLORES OBJECTIVE To work in an organization that will enable me to maximize my sales, business development, marketing, operations, and interpersonal skills to increase the organization's revenue, market share, and visibility in the industry. --linkedin.com/in/carol-flores-9421b937 Cebu, Philippines HARD SKILLS Client Engagement Conflict Management Contract Negotiation Closing Skills Prospecting ABOUT ME Experienced Hotelier and a Bachelor of Science in Psychology Graduate with over 10 years of background in Sales and Marketing, People Management, and 2 years in Human Resources. Employs strong leadership, excellent customer service, and communication skills through years of professional experience in the service industry. As a continuous learner, I like reading educational books and taking online courses. I successfully completed the E-commerce, Marketing, and Copywriting Course training on Udemy with ongoing Affiliate Marketing and Canva training. WORK EXPERIENCE December 2016 - present Sweet Caroline Confections Business Owner SOFT SKILLS Managing employees, including hiring new workers and reviewing their performance. Hospitality Active Listening Collaboration Time Management Critical Thinking Storytelling In charge of researching new products or ingredients to develop new recipes or improve existing ones. Scheduling shifts for employees according to work requirements and business needs Meeting with suppliers to discuss pricing or new product development opportunities Keeping abreast of industry trends to ensure that products are appealing to customers Maintaining inventory levels of all ingredients and products Training employees on bakery procedures, equipment usage, food safety practices, and other aspects of their position Reviewing sales records and making adjustments to product prices as needed Working with marketing staff to develop promotions and advertising strategies that will increase sales In charge of overall operations, including P&L (Profit and Loss), Sales, Marketing, and customer service. LANGUAGE English Filipino EDUCATION Bachelor of Science in Psychology University of San Carlos- AWARDS Brilliant Host of the Month Marriott International, March 2015 Five Years Service Awardee Marriott International, June 2014 June 22, 2009 – December 31, 2015 Cebu City Marriott Hotel Cebu City, Philippines Sales Manager Develop sales plans and ensure that all team members maintain and develop customers in the area or industry they are responsible for according to the plan, understanding customer needs through telephone sales, sales calls, and other forms, and achieving sales. Evaluate and drive the hotel’s participation in the various sales channels, Market Sales, Event Booking Center, electronic lead channels, etc. Participates in sales calls with sales team members to acquire new business and/or close on business. Leads on-property sales functions to build long-term, value-based customer relationships that enable the achievement of hotel sales objectives. Updating and owning the sales strategy & and sales plan with the General Manager. Attending and contributing to the monthly sales strategy meeting Organize regular meetings to ensure effective communication between the Sales team and the hotel Operations team, assisting the Banquet Sales department or Operations department in following up Gold Key Awardee Marriott International, July 2013 Spirit to Serve Awardee Marriott International,- Service Awardee Saint Alphonsus Catholic School 2003 With Honors Saint Alphonsus Catholic School- PROFESSIONAL MEMBERSHIP on events during the banquet or meeting. Maintaining zero complaints from the booker. Performs other duties that may be assigned from time to time. April 13, 2009 – June 19, 2009 SM Department Store, LTBG Management Corporation Selling Supervisor Supervises outright and consignor employees, ensuring they adhere to company rules and regulations. Monitors attendance and prepares monthly scheduling for each employee. Issues violation report to employees and report to the Human Resource Manager for action, if any. Monitors the availability of every merchandise in the selling area and merchandise promotions. Monitors monthly sales targets, making sure to disseminate the information to employees to help achieve the department sales quota. Motivate the team before the store opening to improve their productivity through mentoring and coaching. Ayala Toastmasters Club, Cebu Chapter August 13, 2007 – April 10, 2009 NCR Cebu Development Center Inc. 2015 Human Resource Administrator Toastmasters International • Facilitates processing of statutory and company benefits. • Facilitates placement and company orientation for new hires. • Facilitates employee regularisation and resignation/termination. • 201 File Maintenance. • Conducts Employee Verification. • Organises Company activities for employee retention. TRAININGS WORKSHOPS FACILITATED Current Trends and Techniques in Sales and Marketing in the Hospitality Industry Guest Speaker February 11, 2013 College of Hotel and Restaurant Management, University of Cebu Protocol and Business Etiquette Guest Speaker October 4, 2010 & October 1, 2011 Philippine Air Force Headquarters, 2nd Air Division Sales and Service Foundations Class Marriott International September 20-22, 2010, Manila Philippines By: Michael Hills, Director of Sales and Marketing Training, International Lodging Sales In Motion Training for Supervisors Marriott International July 8, 2011 – November 25, 2011, Cebu, Philippines By: Mr. Diosdado Codoy, Director of Human Resources Effective Presentations Training Marriott International March 27, 2015, Manila, Philippines By: Veronique Soutint Petersen, Director BMSC Training Asia Pacific PROFESSIONAL DEVELOPMENT CERTIFICATIONS Introduction to Basic Cooking and Baking Skills Center for Asian Culinary Arts April - June 2015 Learned Basic Cooking and Baking skills that I applied when I put up my Food Stall and Online Business PROFESSIONAL DEVELOPMENT PENDING COURSES: Beginner Affiliate Marketing to Start in 1 Day Alex Genadinik, Udemy Status: Ongoing Canva Box of Tricks: Unleash Unlimited Design Potential Elwyn Davies, Udemy Status: Pending Taming Google Workspace (G Suite) An Administrator Guide Paul Ogier, Udemy Status: Pending E-commerce and Marketing course: Agency, Marketer, Affiliate Rad Group, Pouya Eti - Digital Marketing Expert, Udemy, September 14, 2023 Status: 51 hours, Completed Learned about Facebook, Instagram, Pinterest, and YouTube Marketing, how to rank higher on social media platforms, and how to gain customers' attention. Developed an understanding of Content Creation, Advertisement, Connector, and Email Marketing. Encountered Marketing Cognitive Biases that can be used to improve sales and persuade customers. Developed (beginner) skills in creating a website for an online business. The Complete Copywriting Course: Write to Sell Like a Pro Codestars, Tamsin Henderson - Professional Copywriter from Cambridge, England, Udemy, September 20, 2023 Status: 3 hours, Completed Learned how to write compelling copy on different platforms through the use of powerful words. Understood the importance of using emotions to motivate the reader and the use of benefits instead of features. Discovered the different formulas to write effective sales copies and grow your business. Learned how to write effective headlines and web copies.