Caroline Mutura

Caroline Gatwiri Virtual Assistant | Data Entry & Admin Support Kenya | Email:-| LinkedIn: www.linkedin.com/in/caroline-gatwiri-6b- Professional Summary Highly organized and detail-oriented Virtual Assistant with 5 years of experience supporting entrepreneurs, small businesses, and remote teams. Skilled in administrative tasks, data entry, email and calendar management, customer support, and social media assistance. Proactive, reliable, and committed to helping clients save time and run their businesses efficiently. Key Skills - Virtual Assistance & Administrative Support - Microsoft Office Suite (Word, Excel, PowerPoint) - Google Workspace (Docs, Sheets, Drive, Gmail, Calendar) - Data Entry & Database Management - Email & Calendar Management - Customer Support (Email & Chat) - Research & Reporting - Social Media Assistance & Content Scheduling (Canva, basic AI tools) - Communication & Team Collaboration (Zoom, WhatsApp, Slack) Professional Experience Freelance Virtual Assistant | Remote Clients | 2018 – Present - Provided administrative support including email inbox management, appointment scheduling, and file organization. - Created, edited, and formatted documents, spreadsheets, and presentations for clients. - Conducted internet research, data collection, and reporting for decision-making. - Assisted with social media posting, content scheduling, and Canva design tasks. - Trained new team members on remote work processes and tools. Customer Service Support | Local Business, Kenya | 2016 – 2018 - Handled customer inquiries via email, phone, and WhatsApp professionally. - Maintained high response rates and improved customer satisfaction. - Organized and maintained client data and records for internal use. Education Bachelor of Commerce (BCom), Business Administration — University of Nairobi, Kenya | 2012 – 2016 - Office Administration & Management - Business Communication & Professional Writing - Data Management & Spreadsheet Analysis - Customer Service & Client Relations - Optional Certifications: Microsoft Office Suite, Time Management & Productivity Availability & Rate - Availability: Part-time 20–30 hours/week (flexible up to 40 hours/week) - Hourly Rate: $6–$8/hr (negotiable) Web Presence / Portfolio Company Name: Caroline Gatwiri Freelance VA Title: Virtual Assistant | Data Entry & Admin Support Website / Homepage: https://carolinegatwiri-portfolio.com Portfolio URL: https://carolinegatwiri-portfolio.com/projects Code URL: Social Networks: LinkedIn: www.linkedin.com/in/caroline-gatwiri-6b-