Caroline Mutura

Hello! My name is Caroline Gatwiri, a highly organized and detail-oriented Virtual Assistant from Kenya with a strong passion for helping businesses and entrepreneurs streamline their operations.

I specialize in:

• Data entry & management (Excel, Google Sheets, CRMs)
• Email & calendar management (scheduling, inbox organization, reminders)
• Customer support (professional, friendly communication across email and chat)
• Research & reporting (internet research, data collection, lead generation)

I am fast, accurate, and dependable. My goal is to provide clients with reliable support that saves them time, reduces stress, and helps their business run smoothly.

I am flexible, a quick learner, and committed to meeting deadlines. If you’re looking for a VA who is responsive, trustworthy, and proactive — I’d love to be part of your team.

• Data Entry
• Virtual Assistance
• Microsoft Excel & Google Sheets
• Email & Calendar Management
• Customer Support (Email/Chat)
• Internet Research
• File Organization & Cloud Tools (Google Drive, Dropbox)
• Social Media Assistance (posting, scheduling, Canva basics)

Freelance Virtual Assistant | Remote Clients

(2023 – Present)

• Provided administrative support, including email inbox management, appointment scheduling, and file organization.
• Entered and verified data with 99% accuracy in spreadsheets and databases.
• Conducted market and web research to support client decision-making.

Customer Service Support | Local Business, Kenya

(2021 – 2022)

• Handled customer inquiries via phone, email, and WhatsApp with professionalism and empathy.
• Improved response time and boosted customer satisfaction ratings.