Caroline Muchiri

CAROLINE KARIMI MUCHIRI [P.0 BOX 1670 THIKA, KENYA ] |- | [-] PERSONAL PROFILE Dynamic and detail-oriented professional with 8+ years of proven experience in customer service, IT support, data management, and administrative operations. Skilled in responding to client inquiries, resolving technical issues, organizing large datasets, and supporting business operations across departments. Strong understanding of office systems, IT infrastructure basics, and project coordination. Known for being dependable, organized, and a quick learner who excels in both team and independent environments. SKILLS Customer Service & Email Communication IT Support (Basic Troubleshooting, System Checks) Data Entry & Data Management Administrative & Office Support CRM & Ticketing Systems (Zoho, HubSpot – if applicable) Content Planning & Scheduling MS Office, Google Workspace Project Support & Coordination PROFESSIONAL EXPERIENCE Coco Baby Store – Juja, Kenya Admin & Data Support 2023 – Present Manage product listings, pricing updates, and daily stock data using spreadsheets Handle customer queries via WhatsApp and email, ensuring timely responses Assist in order processing, invoicing, and basic customer service tasks Maintain digital filing and contribute to promotional content planning Umma University TVET Institute – Thika campus, Kenya IT Support Assistant 2024 – 2025 Offered user support for computer labs, printers, and projectors Assisted in system checks and troubleshooting for both hardware and software Supported lecturers with setup for digital learning tools and network connections Helped document and track IT support requests Mount Kenya University – Nairobi Campus Customer Service Representative 2015 – 2023 Provided front-line support to students and guardians on academic services Managed email communication, documentation, and scheduling Assisted in data entry for academic records and maintained filing systems Responded to student concerns and facilitated quick resolution Education Bachelor of Science in Information Technology (BSc IT) Jomo Kenyatta University of Agriculture and Technology (JKUAT) Certificate in Project Management & Business Analysis Tritek Academy, UK (Online) Technical Skills MS Word, Excel, PowerPoint Google Docs, Sheets, Drive CRM Tools (Zoho, HubSpot – if applicable) Basic Networking & Troubleshooting Email Systems (Gmail, Outlook) Data Entry & Inventory Tools References Available upon request.