Caroline

CURRICULUM VITAE NAME: Caroline Ng’endo EMAIL:-PHONE: - Profile Am a self-motivated, and result-oriented cold-calling professional, with 4years of optimum experience in cold-calling and customer care services. Being passionate about the telemarketing industry, I look forward to sharing and extending my experience in a dynamic firm Professional Experience Safaricom Limited, Kenya. Sales Supervisor February 2021- November 2022. Sales and marketing training to upgrade knowledge and skills Constructively managed voluminous outbound calls, sustain accurate records thereby generating sales. Validate and resolve client’s queries and concerns professionally and in a timely manner, importantly attaining a positive client experience. I had strong cold-calling team collaboration, developing and implementing sales strategies, hence, increments in customer satisfaction and sales. Encouraged the cold calling team, resulting in qualified prospects and generated leads. Datalinks company, Kenya. Customer care service March 2019- December 2021. I served extensively in product and service promotion, subsequently generating leads through a wide range of customer prospecting. Successfully attained sales target and consistently surpassed it. Curried out meticulous cold calling surveys on customers’ needs, competitors, and the telecommunication industry in general, to increase the company’s shares, revenue and overcome objections. Managed customer interactions, and sales performance analyses, validate clients' concerns, anticipate sales objections, and exploit CRM software. I deployed effective sales strategies and techniques while creating and maintaining a strong market and sales pipeline. Education Jitegemea computer collage. Diploma Information Technology, January 2008 – October 2010 Egerton University Bachelor’s degree in Information technology and Human Resource January 2011 – November 2015 Skills I have excellent and persuasive negotiation cold-calling skills. Energetic and articulates words properly. I possess the ability and adaptability to teamwork and fast-paced. Proficient in written and verbal communication skills. Time management and organization skills. Results-driven and problem-solving mindset. Referees Upon request.