Caroline

I am a graduate of Information Technology and Human Resources. Am a qualified telemarketer with over 4years experience in customer care services, cold calling having worked for the biggest telecommuting company(Safaricom ltd) in Kenya for 2years and an internet company for 2years and now working from home.

I have gained useful skills and learned how to deal with different types of customers.

Have high quality communication and negotiation skills.

Able to generate rapport .

Problem solving mentality for customers benefits.

Capable of working in a fast-pased working environment,with ease to collaborate in a team of colleges.

Am an inter-person individual and easily adapt and adjust to working ethics.

Self-motivated and results orientation person

Managed to handle massive outbound and inbound calls.

Sustains accurate records and generating sales.

Served extensively in product and services promotion.

Managed customer interaction and validating customer's concerns .