Carolina Concepcion
∙ Panama City, Panama ∙
GHOSTWRITER
Technical Writing | SEO | Content Management
I specialize in creating SEO-optimized content, ghostwriting for LinkedIn and blogs, and
using AI tools like Claude and ChatGPT for research and content creation. With 4 years of
customer service experience, I bring strong communication skills, attention to detail, and
the ability to adapt tone and voice for different audiences. Also dominate keyword
research and transforming complex information into clear, engaging articles.
EXPERIENCE
Freelance Content Writer & Ghostwriter – Remote | 2024 - Present
Create SEO-optimized LinkedIn posts and blog content
Ghostwrite thought leadership content across various industries
Use AI tools (Claude, ChatGPT) for research, drafting, and content optimization
Conduct keyword research and implement SEO best practices
Repurpose content across multiple platforms (LinkedIn, Substack, X)
Laser Vascular Center – Panama (REMOTE) | Currently Working
Customer Service Representative
Appointment scheduling
Inbound and outbound calls
Provide guidance via phone and chat
ALORICA (Best Buy) – Panama (REMOTE) | 05/2022 - 12/2022
Customer Experience Agent
Manage large amount of inbound calls, providing guidance & support to clients
Handle customer inquiries and found solutions for customer satisfaction
Process orders and returns
Update customer information in the system
TransPerfect – Panama (REMOTE) | 05/2021 - 09/2021
Transcriptionist
Audio-to-text transcription with accuracy and attention to detail
Casa Bruja Brewing - Panama | 08/2019 - 04/2021
Administrative Assistant
Respond to customer queries via phone, chat, email, and social media
Provide sales reports
Menu translation
Web page design & product organization in WordPress
EDUCATION
Universidad Catolica Santa Maria La Antigua | Panama City, Panama
Hotel & Restaurant Management | Bachelor's Degree
COURSES
SEO Specialist Mentorship – Aprendo SEO – September 2023
SEO 101 – Aprendo SEO – April 2023
LANGUAGES
Spanish (Native) | English (C2 Proficient)
SKILLS
Writing & Content:
Content Writing | Ghostwriting | Blog Writing | LinkedIn Content Creation
AI-Assisted Content Creation (Claude, ChatGPT) | Content Editing | Research & FactChecking
Technical Skills:
SEO Optimization | Keyword Research | WordPress | Notion | Excel | Slack |
WooCommerce
Google Drive | Go High Level | Content Management Systems
