Carolina Concepcion

Carolina Concepcion - ∙ Panama City, Panama-https://www.linkedin.com/in/carolina-concepcion-32b6511b8/?locale=en_US Remote Executive Assistant Customer Support | Detail-oriented | Effective Communication I have been working in customer service for 4 years, doing sales, invoicing, reports, outbound and inbound calls, and providing support through email and social media. Also have excellent listening and typing skills, ensuring accurate and timely transcription of audio recordings. EXPERIENCE Bellagio Clinic – Panama (REMOTE) Currently Working Customer Service Representative • • • Appointment scheduling Inbound and outbound calls Administrative tasks ALORICA (Best Buy) – Panama (REMOTE) 05/2022 - 12/2022 Customer Experience Agent ● Manage large amount of inbound calls, providing guidance & support to clients ● Handle customer inquires and kindly found solutions for customer satisfaction. ● Process orders and returns ● Update customer information in the system TransPerfect – Panama (REMOTE) 05/2021 - 09/2021 Transcriptionist ● Audio - Text transcription Casa Bruja Brewing - Panama Administrative Assistant • Respond to customer queries via phone, chat emails, and social media. • Provide sales reports • Menu Translation • Web page design & product organization in WordPress 08/2019 - 04/2021 EDUCATION Universidad Catolica Santa Maria La Antigua | Panama City, Panama Hotel & Restaurant Management | Currently COURSES SEO Specialist Mentorship – Aprendo SEO – September 2023 SEO 101 by – Aprendo SEO – April 2023 SKILLS ● Digital Writting | SEO | Translation ● Notion | Excel | Slack | WordPress | WooCommerce | ChatGPT | Word | Google Drive | Go High Level ● Languages: Spanish (native), English (C2 Proficient)