Carol Arjona

CAROLINA NIEM ARJONA Address: 495 Don Soriano Avenue Balayhangin, Calauan, Laguna 4012 Philippines Contact no:- E-mail:- ______________________________________________________________________________ Position Desired​: Admin Assistant/Data Entry/Virtual Assistant/Customer Service Representative/Social Media Manager/Email Marketing PERSONAL INFORMATION ● 24 years old, born on March 30, 1994 at Los Ba​ño ​ s, Laguna, Philippines; Filipino citizen and a Christian-Catholic. ● With good communication and interpersonal skills. ● Able to learn quickly, dependable, trainable; and can work well both independently and as a team. ● Ability to deal with different types of people. ● Worked with minimum supervision, and maintain confidentiality throughout each process. PROFESSIONAL SKILLS ● ● ● ● ● Proficient in Microsoft Applications (Open Office, Word, Excel, Powerpoint, Outlook, I laps & Internet). Knowledgeable in Point Of Sale system application (P.O.S). Ensure the Cash and non-cash management. Assisting customer through merchandise which required honesty, liability and good service. PROFESSIONAL EXPERIENCE I have a two years experience in Customer Service Management. I’m responsible to respond to all customer questions/concerns over email, Facebook and website. I have a good experience in managing Social Media such as Facebook, Instagram, Twitter, Tumblr, Pinterest and etc. I have a good experience in EBay Ecommerce and Amazon. Responsible in the following tasks: • Expert in products and will be able to help customers with their needs and questions. • Managing various fan pages on Facebook. • I am assigned in various administrative tasks related to new ordering, • Product research. • Managing the customer complaints. • Assisting customer to follow up their order and to explain the product what is all about. • Resolving customer complaints. • Guide them and provide relevant information. • Doing weekly reports to clients. • Protecting business from possible financial loss. • Pleasantly deal to customer to ensure satisfaction. Social Media Tasks: • Answering customers questions and comments on social media. • Cultivation of leads and sales. • Deliberate and planning goal setting • Content management. • Solid content strategy • Promote content and increase audience reach. • Convert fans into customer • Audience Growth • Audience Profile • Audience Engagement • Content Reach • Engagement by Content Type • Leads • Response Rate and Quality • Managing negative Feedback My typing speed is more than 40 words per minute. I believe my skill and experience would be an ideal match for the position of Data Entry, Data Encoder, Web Research, Advertising, Sales Marketing and Writing. WORKING EXPERIENCE ● Virtual Assistant /Customer Service Representative / Social Media Manager (home based) Company: ​Zonith Company Duration: M ​ ay 2015-January 31 2018 Nature of Work:​ Responsible in Data Entry, Web Research. Responsible in using Google Documents, Google Spreadsheets, Ms Office, Openoffice, Powerpoint, Outlook & Internet. As a Virtual Assistant with specialty services I encode data and prepare documents and take on added duties as needed. ● Email Management Support / Amazon, EBay and Shopify Product Lister / Researcher / Data Entry / Virtual Assistant / Social Media Manager ( home based ) Duration: A ​ pril 2014-March 2015 Company:​ Career Advantage Nature of work:​ Responsible in Data Entry, Web Research. Responsible in using Google Documents, Google Spreadsheets, Ms Office, Openoffice, Powerpoint, Outlook & Internet. As a Virtual Assistant with specialty services I encode data and prepare documents and take on added duties as needed. Scheduling interviews, answering customer complaints, uploading new product to Amazon and EBay. Assisting customer to their orders and payments. ● ● ● ● Secretary (home based) Company:​ Global Incorporation Duration:​ (August 2013-January 2014) NATURE OF WORK:​ Responsible in the documentation, ensure the completeness of the documentation, sorting documents, encoding files, routing the documents, printing, scanning, sending Emails and etc. ● ● ● ● Data encoder – Part Time Job ADDRESS: University of the Philippines College of Forestry and Natural Resources Duration: ​(January 2012-June 2012) NATURE OF WORK:​ Responsible in the documentation, ensure the completeness of the documentation, sorting documents, encoding files, routing the documents, printing, scanning, sending Emails and etc. EDUCATIONAL BACKGROUND ● ● ● ● ● Vocational:​ Food and Beverage Services ( 6 months vocational year 2013) Address: ​Calihan, San Pablo City, Laguna Tertiary:​ Laguna State Polytechnic University (year 2014) COURSE: ​Bachelor of Science in Information Technology Address:​ Malinta, Batong Malake, Los Baños, Laguna SEMINARS ATTENDED ● ● ● ● 6​th​ Youth Summer Program for Mount Makiling Forest Reserve Conservation and Development. Youth Mobilization for Sustainable Ecosystem. College of Forestry and Natural Resources. University of the Philippines Los Baños. Student Volunteer in Makiling Center for Mountain Ecosystem. (Lenten Season Visitor Management Project). Year (2010 and 2013). College of Forestry and Natural Resources. University of the Philippines Los Baños. CHARACTER REFERENCES ● ● ● ● ● ● ● ● ● Valeriana O. Barredo Position: ​University Researcher II- Makiling Botanic Garden Address of Work:​ College of Forestry and Natural Resources University of the Philippines Los Baños Laguna. Digna B. Gandeza Position: ​Account Manager – Global Inc. Alberto C. Martinez Position:​ Store Operation Manager - Puregold Jr. Los Banos Henry Manalaysay Position: ​Manager at Career Advantage (home based) CAROLINA N. ARJONA Applicant