Carol Arjona

Dear Hiring Manager,

I am seeking a long term employment in an organization where

I can grow professionally and further enhance my skills, knowledge and experience to face and overcome the challenges of today’s changing work environment. I want a long term, stable job where I can help you build your business. I am able to take on new work immediately and look forward to working with you.

PROFESSIONAL EXPERIENCE

I have a two years experience in Customer Service Management. I’m responsible to respond to all customer questions/concerns over email, Facebook and website. I have a good experience in managing Social Media such as Facebook, Instagram, Twitter, Tumblr, Pinterest and etc.

Responsible in the following tasks:

• Expert in products and will be able to help customers with their needs and questions.

• Uploading products to E-Bay and Amazon.

• Managing various fan pages on Facebook.

• I am assigned in various administrative tasks related to new ordering,

• Product research.

• Managing the customer complaints. 

• Assisting customer to follow up their order and to explain the product what is all about.

• Resolving customer complaints.

• Guide them and provide relevant information.

• Doing weekly reports to clients.

• Protecting business from possible financial lost.

• Pleasantly deal to customer to ensure satisfaction.

Social Media Tasks:

• Answering customer’s questions and comments on social media.

• Cultivation of leads and sales.

• Deliberate and planning goal setting

• Content management.

• Solid content strategy

• Promote content and increase audience reach.

• Convert fans into customer

• Audience Growth

• Audience Profile

• Audience Engagement

• Content Reach

• Engagement by Content Type

• Leads

• Response Rate and Quality

• Managing negative Feedback

I'm a detail oriented professional and always check my work

carefully. I have driven by deadlines conscientious and outgoing. I will work self-directed and figure things out whenever possible

Going above and beyond to ensure any projects are completed on time with accuracy is something I take great pride in.

I am mostly online on Gmail and Skype. We can discuss there

in details in a quick way, if you are interested.

Regards,