Carmie Bustillos

Carmie Bustillos VIRTUAL ASSISTANT / CUSTOMER SERVICE REPRESENTATIVE PROFESSIONAL PROFILE EMPLOYMENT HISTORY I'm Carmie Bustillos, a confident, articulate, and determined Virtual Assistant who has experience of being involved in a wide range of Customer Service activities across both traditional and digital channels. My unique professional experience stems from years of providing excellent customer support, creative problem solving, and building customer loyalty. Airbnb/VRBO /OTA's Guest Experience - Assistant Manager CONTACT DETAILS: Email:-Phone: (- Skype: live:1cbc303t708d53759 Address: Philippines SKILLS AND EXPERTISE Graphics and Document Design Social Media Marketing and Mngt Data Entry and Mngt Email /Chat Support Customer Service Admin Support TOOLS AND SOFTWARES Slack, Asana, Breezeway, Streamline, Guesty, Google sheets, SuperHog, Autohost, DocuSign, Parakeet, Lynx, Rently, Aloware, Ringcentral, MANAGED OTA'S Airbnb, Airbnb Luxe, Hotel Tonight, VRBO, Expedia, Booking.com, TripAdvisor, GDS, Siteminder, Plum Guide, Booking Button, Whimstay, Hopper, Hotel To Go, Marriott Homes and Villas Sextant Stays Vacation Rentals| Jul 2019 - November 2022 Process reservations by email or portal dashboards Respond to specific queries relating to our rental properties Assisting the team/ Support Escalation/ guest resolution Coaching / Training Admin Tasks | Schedules Internal team coordination - housekeeping/ maintenance/owner/other vendors Tape chart Optimization Onboarding and calibration Medical Dispatch Richwood Transport | Mar 2019- Dec 2019 Receive calls and respond to client and MTM's inquiry Coordinate with drivers and clients Make sure all clients' are accommodated and taken care of. Amazon Customer Service Clearstone Trading | Feb 2018- Mar 2019 Give updates/follow up with customers. Assist customers with returns/replacements/refunds Appeal on negative feedback Real Estate Virtual Assistant Strykcam Enterprises | November 2017 - Jan 2018 Graphics design/content creator/ Social Media Strategist Optimize website Appointment Setting