Carmie Bustillos

Hola, I´m Carmie!

I’m an experienced Property Management Support Specialist with over two years of hands-on experience in short-term rental and property operations. I support property managers by keeping inspections, maintenance, communication, and follow-ups organised and moving — ensuring nothing slips through the cracks.

In my previous role as Guest Experience Manager at Roami (Former Sextant Stays), I managed end-to-end communication across Airbnb and other OTAs, coordinated turnovers, handled escalations and claims, and followed through on maintenance issues until fully resolved. I am highly proactive with follow-ups and understand that strong loop-closing is critical in property management.

• Scheduling routine and outgoing inspections
• Confirming tenant access and coordinating contractors
• Tracking maintenance jobs from triage to completion
• Handling urgent vs non-urgent maintenance requests
• Coordinating cleaners, inspectors, and vendors
• Managing guest and tenant communication (email, phone, chat)
• Logging and updating CRM/PMS systems accurately
• Monitoring review sentiment and preventing issues proactively
• Calendar management and preventing double bookings

I am confident handling inbound and outbound calls with tenants, landlords, and contractors. I communicate clearly, professionally, and with a solutions-first approach.

• Guesty, Streamline, Hospitable, Hostaway
• Breezeway, Turno, Operto
• Google Workspace (Gmail, Calendar, Sheets, Docs)
• Asana, Monday.com
• RingCentral, OpenPhone, Slack
• DocuSign, Superhog

I am structured, detail-driven, and comfortable taking ownership of workflows. I maintain organised task systems, track approvals, and proactively chase outstanding actions to ensure operations run smoothly.

I am seeking a long-term remote role with a property-focused business where I can provide reliable operational support and grow alongside the team.