CARMELLA YSABELLE CEZAR
General Virtual Assistant
OBJECTIVE
To be able to share and practice the learnings and skills I’ve
learned and to enhance them more
CONTACT ME AT
WORK EXPOSURE & EXPERIENCE
Laboratory Assistant
--
SKILLS
Graphic Design
Social Media Management
Video Editing
Central Philippine University | October 2017 - December 2018
Troubleshot computers and other hardware
Assisted teachers and students in computer classes
Did administrative works from time to time
IT Support OJT
Itechrar Solutions Inc. | December 2018 - March 2019
Installed and configured internet devices
Provided assistance and technical support to consumers
Data Entry
System Administration
Microsoft Office
G-suite
Good verbal and written skills
Virtual assistance
CERTIFICATES
Microsoft Technology
Associate (Database
Administration Fundamentals)
Civil Service Eligibility
(Professional)
Bookkeeping NCIII
Basic and Advanced Office
365 Productivity Tools
Graphic Design Using
Online Tools
Basic Elements of
Design: Design Principles
and Software Overview
Java Programming Fundamentals
Customer Service Representative
IQOR Iloilo | September 2019 - March 2020
Agent - answered customers’ inquiries, assisted with
their needs, and helped them solve their order issues
Shadow trainer - along with the main trainer, trained
and supervised agents
Supervisor/Team leader - supervised agents and took
over calls to maximize customer satisfaction
General Virtual Assistant
Trust The Process | October 2021 - present
Recruiting and interviewing job applicants
Providing induction/orientation via Zoom to new hires
Finding and placing jobs for hired applicants
Answering calls, emails and texts from agencies, customers, and
employees
Daily reporting
EDUCATION
College
Central Philippine Univeristy | 2013 - 2019
Bachelor of Science in Information Technology
