CARMELA TORRES
VIRTUAL ASSISTANT
SKILLS
PERSONAL BACKGROUND
A goal-oriented and dependable individual who is
eager to learn, develop my skills, expand my
knowledge and ready to unleash new potential. I am
a person who is always ready face up to challenges
with a ''can-do" attitude. I am also able to adapt to
different cultures, working environments, and time
zones extremely well.
Results Driven
Strong Work Ethic
Responsible and Attentive to Detail
Can work under pressure and multi task
Motivated learner and flexible
Can follow instructions and deliver quality results
Excellent Communication Skills
Has basic knowledge on Hubspot, Salesforce, Calendly and Canva
Passionate and committed
Able to handle multiple tasks on Shopify and Gorgias
Has basic knowledge on Zendesk.
WORK EXPERIENCE
Virtual Assistant
E-Commerce Platform | December 2021- July 2022
GET IN TOUCH WITH ME
-Viber (-
-Cellphone number: (-
-Primary email:--Skype ID: live:.cid.b655b9523a16912d
Managed phone calls, chat and sms for customer concerns, inquiries and requests.
Organized and updated business profiles.
Responded to emails on Gorgias with the use of macros
Followed the clients instructions regarding customers, orders and SOP updates
Handled tasks on Shopify; Identified order tagging, edited product price and description
listing, processed refunds and cancellations, managed customer information,
managed order drafts and duplications and handled discount management
Customer Care Supervisor
Concentrix | July 2021 - January 2022
ACADEMIC BACKGROUND
Far Eastern University
BA in Convergent Media
with specializations in Journalism Class of 2022
Centro Escolar University
Humanities and Social Sciences
Class of 2018
Managed daily operations tasks such as updating files and sheets
Handled supervisory calls and emails.
Analyzed and managed daily inbound and outbound calls to
assess inadequate customer service
Submitted tickets for bugs and outages
Customer Support Specialist
Concentrix | February 2020 - June 2021
Created and set up accounts for new clients.
Processed order requests and student portals via phone and email.
Created booking reservations, managed business profiles on Tripadvisor
Maintain high scores for Industry standard KPIs
Identify and assess customers' needs to achieve satisfaction.
Technical Support Specialist
VXI Global Solutions | June 2018 - July 2019
Constantly managed 30 calls per shift handling foreign clients.
Maintained quality customer satisfaction survey and excellent customer
service characteristics.
Trained to do both complex and basic troubleshooting over the phone
Pitched and closed sales with a smart understanding of the product
Manage billing questions/payment extensions and service requests
