Carmela Torres

VIRTUAL ASSISTANT | TOP RATED CUSTOMER SUPPORT SPECIALIST

I have worked with international companies and high profile clients.

I have Supervisory experience for my previous Customer Service company handling riders, merchants and customers from Uber. I was able to excel and exceed industry standard metrics and KPI's by being one of the top performers during my time as a Support Agent. On top of that, I also worked as a Virtual Assistant for an E-Commerce platform. I have Shopify knowledge mainly on Editing Customer Information, Order Fulfillment, Discounts Management, Drafting and Duplicating Orders, Editing Products, Sending Invoices, and Refunds and Cancellations. I also am knowledgeable in CRM Tools and ticketing platforms such as Gorgias and Zendesk.

I am able to adapt to different cultures, working environments, and time zones extremely well. I can definitely say that I am great at managing my time, and wearing different hats whenever I need to in order for me to help you reach your goals. I'm so excited to show you what we can be capable of building, and the trust would start with you. I would love to discuss my application with you in greater detail. I look forward to meeting with yo would love to discuss my application with you in greater detail. I look forward to meeting with you soon.