Carmela Seradoy

Carmela A. Seradoy Virtual Assistant/Customer Service/Admin/Email Support/Data Analyst Personal Work Experience January 22, 1988 Manila, Philippines Workforce Management Analyst Teleperformance Philippines – Dec 2010- Mar 2017 Phone:- Responsibilities Email Address:-Skype: Khame5302 SKILLS: ✔ Microsoft Office ✔ Admin/Email Support ✔ Data Management ✔ Content Writing ✔ Customer Service ✔ Communication ✔ Decision Making ✔ Real-time monitoring of Queue per account handled through different platforms (Avaya, IEX, Aceyus Reporting) ✔ Answering email from clients, management and operations through MS Outlook ✔ Send reports with accuracy and in timely manner Customer Service Representative Teleperformance Philippines – May 2009- Dec 2010 Responsibilities ✔ Answer calls regarding telecom accounts. ✔ assisting customers and providing resolution regarding their concerns ✔ Provide best practices for customer satisfactory Data Analyst American Data Exchange – July 2007- Mar 2008 Responsibilities ✔ Encode data with fast in order to meet the Client’s deadline ✔ Ensure all data is accurate before submitting to the client ✔ Review discrepancies in every documents that Client provides Online Job Experience ✔ Article Writing (GVF Freelance Writer) ✔ Product Review (Upwork) ✔ Online Research (Upwork) Education AMA Computer College- ✔ Bachelor of Science in Information Technology