Carmela Seradoy

I am a Workforce Analyst in a Business Process Outsourcing (BPO) for almost 8 years and have gained experiences in Data Entry, Customer Service and Workforce related tasks such as communicating with the client, sending real time reports, answering emails, data analysis and many more.
In my 8 years of experience in this job, I have learned to adopt in our working environment and able to adjust to the needs of our clients. It trained me to be punctual, productive and responsible on the task that is being given to me no matter how hard it is to accomplish. Multitasking, focus and passion are my keys to successfully deliver all my work.
I consider myself as very flexible in any kind of deliverable that the management assigns to me. I have shown to work independently and with minor assistance, I also share my job knowledge to my team mate when they need help. Quality is important is very important for me. I ensure to deliver each tasks with precise, accurate and with standards.
I am a freelance article and blog writer in the side too. I love writing as it allows me to share my ideas and opinion. My main goal is to always provide an accurate, honest, interesting and complete articles and blog in a timely manner.

Work Overview

1 and a half year of being Data Encoder. We are resposible in encoding data in documents accurately and in timely manner to ensure that we meet the client's deadline. In this experience, I have learned to become cautious with my reports and make sure to double-check every tasks given to me.

2 years as a Customer Service Representative handling telecom account in the USA. We are responsible in taking phone calls, assisting the customers with their needs/concerns and providing the best resolution for them. In this experience, I have learned to show empathy to customers, improve problem solving skills and decision making.

Promotion after being a Customer Service Representative: 6 and a half years of being a Workforce Mission Control Analyst. Our job description is to make sure we handle and monitor the accounts on a real time basis. We have to make sure that each Service Level per day up to end of month is being met. We are responsible in monitoring agents' activities and adherence. We also send reports, answer emails in a real-time basis to our client and communicate with them every time there are urgent requests.