Carmela Pedrina

CARMELA PEDRINA CUSTOMER SUCCESS EXPERT PERSONAL PROFILE I have strong personal and social skills and I consider myself a very proactive person. My experience in the customer service industry has taught me how to both reach and exceed customer expectations and provide services that they can count on. CONTACT San Nicolas 1, Dasmarinas City, Cavite, Philippines- carmela pedrina SKILLS Skilled Customer Service. Exceptional ability to connect with people and understand their wants, needs, and desires, dedicated to meeting and exceeding expectations at every interaction.The ability to work under pressure and multi-task The ability to follow instructions and deliver quality results. WORK EXPERIENCE DriveYello, Customer Care & Experience Agent APRIL 2020 - PRESENT Responding promptly to customer inquiries. Communicating with customers through various channels, suchas phone, live chat, email, etc. Keeping records of customer interactions, transactions,comments and complaints. Communicating and coordinating with colleagues as necessary. Ensure customer satisfaction and provide professional customer support. Mozio, Customer Success Expert AUGUST 2018 - JULY 2020 EDUCATION Criminology De La Salle University Dasmarinas, Cavite Graduated March 2011 A CS Expert’s main task is to build lasting relationships between Mozio and its customers and make sure their expectations are met and exceeded. My duties and responsibilities include managing incoming calls, emails and chat messages from customers, service providers and partners. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.