CARMELA MAE DE LEON
V I R T U A L
A S S I S T A N T
Provide top-notch support to CEOs, directors, managers, and others.
PROFESSIONAL PROFILE
ABOUT ME--
San Rafael Cararayan Naga City 4400
November 12,1996 - 25 years old
Female
Administrative: Handle all administrative matters including
screening calls, managing calendars, planning meetings, making
travel arrangements, composing documents, and organizing
offices for efficiency.
Communications: Interact professionally with all levels of staff
and maintain the highest level of confidentiality; known for tact
and diplomacy in handling sensitive issues.
Computers: Expert user of Microsoft Office; quickly learn and
master new technology.
Married
live:.cid.540714f63ff8881b
EDUCATION
www.linkedin.com/in/carmela-maede-leon-603a0523b/
ALS A&E Program
Secondary Education - Old Curriculum (2014)
With Honor Awardee
SKILLS
Customer Service
MS Office Works
Sales
2nd Placer Quiz Bee (Divisional)
2nd Placer Spelling Bee (Regional)
Southeast Asian Institute of Computer Technology
English Proficiency Program (2015)
Email & Calendar
Finishing course for Call Center Agents
HR Tasks
With NCII Certificate
LANGUAGE
English
EMPLOYMENT
Papel at Pluma Ent.
Salestaff (February 2018 - November 2018)
Filipino
Sales Representative: Serves customers by selling products
and meeting customer needs.
Admin Management: Collecting orders from partner
organizations then I have to canvass the price of each item.
When I get the price I have to add tax and 20% profit and that
REFERENCES
is what I will put in the price of the items that I will send via
email to them. If they agree, I have to buy those items and
deliver to them.
LEONIEL HOSANA
Manager at:
Sutherland Global Services--
Data Entry: Record files from collecting orders, Invoice,
Preparation/Ordering, to Delivery and receiving papers
Sutherland Global Services Inc.
General Consultant (February 2019 - April 2022)
Rent-to-own Account
Customer Service - Responsible for checking/assisting their
CHERRY LYN REGULADO
online account, dispute for any charge, and other payment
concerns.
Co-worker Support - Assist in filing taxes, payroll issues,
Manager at:
Sutherland Global Services--
Incentives & bonuses, Onboarding process, and other stuff
Floral Company
Back Office Support - Check and resolve pending
tickets/escalation
Sales Representative - Sell and Upsell product
Home Service Account
FRANCE SORIANO
Customer/Sales Representative - Set up an appointment for
appliance repair or cleaning and maintenance
Colleague at:
Sutherland Global Services--
Offer Home Warranty and also schedule Tech Visit for
Home Improvement
eCommerce
Seller Service Support - Assist sellers in their onboarding
process, upload documents needed, decorate products and
virtual store, help them gain more traffics to get more
MA. JONABETH VIANA
Colleague at:
Sutherland Global Services--
customers.
Ava's Flowers - Remote Work
Sales Representative (April 2022 - June 2022)
Handling inbound calls and assisting customers with questions
they may have about our product, delivery, and quality.
Responsible for using verbal and interpersonal skills to provide
an excellent purchasing experience
Upsell product
AJA Capital - Remote Work
Virtual Assistant (May 2022 - June 2022)
Administrative Assistance via remote location.
Tasks perform include scheduling meetings, managing
calendars, Task management, Daily reminders, Data Entry,
Transcriptions, and other admin tasks
Also experienced in Hiring Processes, Common Onboarding,
and developing Training Manuals for new hires.
