Carlos Rodolfo Gonzalez Murcia

Carlos Gonzalez – Operations Manager-// - // El Salvador // https://www.linkedin.com/in/cmurcia Summary Results-oriented professional with over a decade of experience in operations and client management. Demonstrated success in improving efficiency, driving revenue growth, and enhancing client satisfaction. Skilled in managing daily operations, resolving client issues, and cultivating long-term partnerships. Committed to delivering exceptional customer support and guaranteeing positive results for our clients. Fluent in English (C2 level). Skills Operations Administration KPI & Metrics Analysis/Mgmt. Financial Management Microsoft Excel / Google Sheets Employee Engagement and HR Team Leadership and Development Client Communication and Mgmt. CRM Management Oracle / SAP / Salesforce / Jira Problem Solving and Analytical Skills Project Management SOPs Creation and Documentation Experience Logistics and Business Developer Lead – Price Moving LLC 10/2022 - 10/2023 - Achieved a remarkable 25% revenue growth through optimizing fleet utilization and expanding the client base. - Established and maintained key partnerships with suppliers and clients, contributing to the overall success of the logistics and business development functions. - Personally engaged with clients to guarantee their needs were not only met but exceeded. Deputy Finance and HR Manager – Tequila Sunrise 05/2022 - 10/2022 - Oversaw finance and HR, implementing policies and procedures. - Recruited, onboarded (employees and clients), and resolved employee relations issues. - Boosted employee satisfaction by 15% and reduced payroll errors by 20%. - Negotiated rates with clients, contributing to enhanced financial stability and growth. Fulfillment and Assembly Coordinator - PGS360 11/2019 - 06/2021 - Managed fulfillment for clients, ensuring accurate inventory and timely order completion. - Led initiatives to optimize warehouse layout, resulting in a more streamlined and efficient assembly process. - Traveled to NJ to oversee the warehouse inventory and recruit/train staff and direct client assembly projects. - Took charge of regular inventory checks, cycle counts, investigating issues and fixing them proactively. - Made sure to foster long-term partnerships while being able to provide cost-effective and efficient fulfillment services. Back Office HR and Accounting Manager - Veronica's Insurance 05/2019 - 11/2019 - Managed accounts payable, receivables, reconciliation and collections, ensuring precision in financial transactions. - Oversaw back office, accounting, Payroll and HR onboarding operations. - I created a communication system linking 36 offices in California to the main hub in El Salvador. - Traveled as needed to the California offices to provide hands-on training and support Education - Bachelor in Marketing - Universidad Dr. José Matias Delgado, 2010 - Diploma in Advertising - Escuela de Comunicación Mónica Herrera, 2009