Carlos Mena

5450 N PARAMOUNT BLVD SPC 172, LONG BEACH, US, 90805 •-• - CARLOS JOSE MENA CAMPOS PROFESSIONAL SUMMARY Extremely motivated to constantly develop my skills and grow professionally. I believe responsibility, communication, and selfmotivation is the key to success. EMPLOYMENT HISTORY APPOINTMENT SCHEDULER/CUSTOMER SERVICE REPRESENTATIVE OCLINICALS Coordinate patient appointments, ensuring timely completion of procedures. Resolved scheduling conflicts, enhancing patient satisfaction. Managed high-volume calls, demonstrating strong communication skills. Streamlined scheduling process, improving clinic efficiency. Facilitated effective communication between patients and medical staff. Jan 2022 - Sep 2023 Work from home QUALITY ANALYST/SALES Dec 2019 - Jan 2022 LogiCall Boaco/Nicaragua/Work from home Conducted audits for CBD and Keto campaigns in Nicaragua and Canada, ensuring compliance. Led training sessions, enhancing team skills and improving audit accuracy. Streamlined processes, achieving measurable improvements in audit efficiency. Collaborated with sales teams to align quality standards with customer expectations. Analyzed data to identify trends, resulting in improved product quality. SALES MANAGER EXECUTIVE SISSA SA. (Sistemas Integrados de Seguridad) Led sales department, expanding client base across national and international markets. Oversaw website development, enhancing online presence and customer engagement. Managed social media strategy, increasing brand visibility and customer interaction. Directed training processes in BPO area, improving team efficiency and performance. Jul 2019 - Dec 2019 Managua/Nicaragua SENIOR FINANCIAL ADVISOR/SALES/COLLECTIONS Martini, Hughes and Grossman Managed 2000 client accounts, closing 5-8 monthly, enhancing collections efficiency. Improved client retention through strategic financial advice, boosting satisfaction. Utilized analytical skills to optimize account management processes. Resolved complex financial issues, ensuring client trust and loyalty. Contributed to team success by sharing insights and strategies. Jan 2018 - May 2019 Managua/Nicaragua QUALITY ANALYST/CUSTOMER SERVICE REPRESENTATIVE Nov 2014 - Jun 2018 Accedo Technologies, Target Retail Managua/Nicaragua Managed customer service calls and chats for Target, enhancing guest relations. Led initial chat campaign, improving response efficiency and customer satisfaction. Developed strong communication skills, resolving issues effectively. Analyzed feedback to refine service strategies, achieving measurable improvements. Contributed to team success through collaborative problem-solving. Delivered exceptional customer service via phone and chat, enhancing guest satisfaction and fostering repeat business. HELP DESK Aug 2023 - Jun 2025 Sees Candies Long Beach Resolved complex customer inquiries, enhancing satisfaction and efficiency. Facilitated seamless communication between sales and support teams. Improved response time for escalated issues, boosting service quality. Utilized problem-solving skills to address and resolve technical challenges. Contributed to a collaborative environment, fostering team success. Provided exceptional customer support via phone and email, resolving inquiries promptly and enhancing client satisfaction. Analyzed user feedback to identify recurring issues, leading to proactive solutions that improved overall service quality. EDUCATION POLITICAL SCIENCE American College University Political Science with double title in Diplomacy and International Relations. COMPUTER SYSTEMS OPERATOR Cecnic Jan 2012 - Dec 2016 Jan 2012 - Jul 2012 SKILLS Customer Service (Expert), Sales (Expert), Quality Analysis (Expert), Team Leadership (Expert), Technical Support (Expert), Financial Advisory (Experienced), Social Media Management (Experienced), Training (Expert), Call Center (Expert), Help Desk (Expert).