Carlos Mena

With over 12 years of experience in the BPO industry, I have honed my expertise in customer support, quality assurance, and team leadership. I have worked with renowned companies like Target and Fitbit, managing voice, email, and chat interactions to ensure top-tier customer experiences. Beyond customer service, my background includes roles as a Quality Analyst and Supervisor, where I focused on process improvement, compliance, and performance optimization. I also have experience in collections, sales, and remote roles in marketing and appointment setting, allowing me to adapt seamlessly to diverse business needs.

I thrive in fast-paced environments, leveraging my analytical skills and customer-centric approach to drive results. Whether it's enhancing service quality, boosting sales, or streamlining operations, I bring a strategic mindset and a commitment to excellence.