Carlos Eduardo Duarte Alvarez
France
--10/04/1991
SUMMARY
Bilingual (Spanish & English) customer success manager
with diverse experience in customer service, sales and
lead generation. Skilled in communication, problemsolving, and relationship building. Proven track record in
customer retention, sales, and service roles in global
organizations. Adept at working in multicultural teams
and delivering creative solutions remotely.
COMPETENCIES
Sales, Retention, and Customer Service Representative
Worldwide Companies.
Demonstrated excellence in sales and customer service
roles across global companies, utilizing strong
communication skills to enhance customer satisfaction
and retention.
Engaged with international customers, ensuring
prompt issue resolution and loyalty.
Provided in-depth product knowledge to address
customer inquiries and sales opportunities.
Provided comprehensive virtual support, managing
communication channels, administrative tasks, and
project support.
Streamlined email management to improve
organizational efficiency.
EDUCATION
University UAM
Bachelor of Arts, Marketing and
publicity
Managua, Nicaragua.
Honors festival granada creativa
Best digital team 2016 awarded gold for
outstanding performance at the first Publicity
Festival ´´Granada Creativa´´ organized by
ONAP
Pierre & Marie Curie School
Managua, Nicaragua
SKILLS
Lead generation, Sales and
Negotiation
Customer Relationship Management
(CRM)
Virtual Assistance & Email
Management
Content Creation (Social Media,
Blogs, Podcasts)
Written Communication
Teamwork and Leadership
Languages :
Spanish : native
English : fluent
French : DELF A1
Technical :
Microsoft office
CRM´s
SEPTEMBER 2019 - ACTUAL
Ardencraft Technology (Uk & Asia) Remote
sales associate
As a Sales Associate at Ardencraft Technology, I generate and nurture leads
for our engineering design and product sourcing services, specializing in
supply chain optimization across Asia and Eastern Europe.
I engage potential clients via email and phone, and in-person at industry
events, promoting our expertise in sourcing a wide range of products—from
consumer electronics to automobile parts.
Sustainability consulting and QA inspections. My role focuses on building
strong client relationships and driving sales by aligning our tailored solutions
with client needs.
SEPTEMBER 2016 - MAY 2019
Customer service & Sales representative
Accedo technologies - Managua,Nicaragua
Managed inbound and outbound sales inquiries, delivering personalized
solutions to customers.
Processed orders, applications, and resolved customer complaints effectively.
NOVEMBER 2015 - AUGUST 2016
Creative team & Social Media
Target ogilvy & Mather - Managua, Nicaragua
Collaborated on creative advertising campaigns and live event planning for
brands like Coca-Cola, Excel Automotríz and Claro.
Managed social media campaigns and content creation across multiple
platforms (Instagram, Twitter, Facebook, Aps).
SEPTEMBER 2014 - JULY 2015
Sprint Nicaragua
Customer Success Manager
Demonstrated strong communication and problem-solving skills in customer
service, actively listening to customer inquiries and resolving issues to ensure
satisfaction.
Developed product knowledge to provide information and guidance, while
providing trust through empathy and understanding of customer concerns.
Maintained composure and patience when handling diverse customer
interactions, delivering exceptional service even in high-pressure situations.
