Carlos Cruz

Answer incoming calls from prospective customers, Operate telephone equipment and other telecommunications equipment Use a prepared script to influence customers in purchasing product Document transactions in forms and record logs Maintain database through entering and verifying data Follow manufacturer’s instructions to keep equipment operational Follow organizational standards to maintain quality service Maintain technical knowledge by reviewing publications and attending educational workshops Contribute to team effort by working effectively with others Approach supervisor with any questions, concerns or troubleshooting issues,Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support.Ensure high levels of customer satisfaction through excellent sales service Assess customers needs and provide assistance and information on product features Welcome customers to the store and answer their queries Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis “Go the extra mile” to drive sales Maintain in-stock and presentable condition assigned areas Actively seek out customers in store Remain knowledgeable on products offered and discuss available options Process POS (point of sale) purchases Cross sell products Handle returns of merchandise Team up with co-workers to ensure proper customer service Build productive trust relationships with customers Comply with inventory control procedures Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)