Carlos B. Ibarra Jr.

CARLOS B. IBARRA JR. PROFILE CONTACT--Sitio Haba Putat Nasugbu, Batangas SKILLS Proficient in MS Office Tools Time Management & Task Prioritization Adaptability & Self-Motivation in Remote Setups Excellent Communication & Interpersonal Skills Customer Service & Client Support Data Entry & Document Handling Critical thinking Skilled in hardware and software troubleshooting REFERENCE Detail-oriented and customer-focused IT professional with 2 years of experience as a Service Desk Operations Technical Support IV at Telus International Philippines. Expertise in troubleshooting hardware and software issues, providing technical support, and ensuring smooth IT operations. Adept at resolving complex technical problems, managing tickets, and delivering high-quality support in fast-paced environments. Strong communicator with a passion for delivering exceptional service and improving user experience. WORK EXPERIENCE TELUS International Philippines March 2023 - April 2025 Service Desk Operations Technical Support IV Diagnosed and resolved technical hardware and software issues related to customer network connectivity through backend programming and system tools Reprocessed and corrected order entries created by the CSR team to address and eliminate system errors Provided support to frontline team members and onsite technicians to ensure accurate and efficient installation of services TREC Pacific Corporation (Crossfuze) August 2022 - February 2023 Tier II Technical Support Representative Provided technical support to merchants via phone, chat, and email for credit card terminals and point-of-sale (POS) systems Troubleshot and resolved issues related to hardware setup, terminal connectivity, transaction failures, error codes, and software updates Assisted customers with device configuration, installation, reprogramming, and hardware replacements as needed Sycip Gorres Velayo & Co. (SGV) Intern in BES-IT Department May 2022 - July 2022 Assisted in system rollouts, migrations, and the implementation of IT solutions to support business operations Installed, configured, and maintained software and hardware components of enterprise systems to ensure optimal performance and reliability DonFrey Ochoa EDUCATION Owner of DC Printing Services Taguig / DC Moments Photobooth Bachelor of Technical Vocation Teacher Education Major in ICT Computer Hardware Phone:- Technological University of the Philippines 2018 - 2022