Carlos B. Ibarra Jr.

I am a tech-savvy and detail-oriented professional with a strong background in IT support, customer service, and administrative operations—making me well-equipped for Virtual Assistant roles. With experience in both corporate and client-facing environments, I bring excellent communication, adaptability, and problem-solving skills to every task.

I began my career as an intern in the BES-IT Department at Sycip Gorres Velayo & Co. (SGV), where I developed core competencies in IT operations and technical troubleshooting. I then advanced to Tier II Technical Support at TREC Pacific Corporation (Crossfuze), handling complex client concerns and enhancing my skills in ticketing systems and customer interaction. Most recently, I worked at TELUS International Philippines as a Service Desk Operations Technical Support IV, providing high-level support and streamlining service processes in a fast-paced BPO environment.

As a Virtual Assistant, I offer more than just technical know-how—I’m proficient in Microsoft Office, Canva, and various AI-powered tools that help automate workflows, manage tasks efficiently, and improve daily operations. I also have hands-on experience with lead generation tools, using Chrome extensions and online platforms to research, connect, and nurture potential leads.

I am known for being highly organized, resourceful, and client-focused—whether I’m managing support tickets, coordinating schedules, creating visual content, or maintaining communication systems. My commitment to excellence and continuous improvement ensures I bring real value to remote teams and business owners.

I’m now seeking VA opportunities where I can support entrepreneurs, startups, and businesses with reliable, tech-driven assistance that helps them stay focused and grow. Let’s connect!