Carlos Alberto Da Silveira Olmos

Carlos Alberto da silveira olmos ACADEMIC EDUCATION • Bachelor's Degree in Information Technology Management – Unisul, 2009 LANGUAGES • English: Intermediate • Spanish: Proficient Objective • Work in the Information Technology field, focusing on Support, Infrastructure, Asset Management, Software Packaging (Azure, SCCM, WS1), and Service Desk Coordination Qualifications • Over 30 years of experience in IT, including roles in national and multinational companies. • Virtualization: Specialist in VMWare and Azure. • Software Packaging: Experience with Azure, SCCM, and WS1. • Team Management: Coordination of Help Desk and Service Desk. • ITIL Methodology: Strong knowledge and practical application. • International Projects and Data Center Migration. • Automation with PowerShell. Professional Experience DELL Computadores do Brasil – Dec/18 to Feb/25 • Dec/18 – Analyst, IT Service Operations ◦ Technical Support in Citrix, VMWare, vSphere, and WS1 • Oct/21 – Software Engineer 1 – IT ◦ IT Analyst for L-Dell and L-EMC virtualization solutions ◦ Configuration and support for Virtual Desktop (W365, VMWare) • Jun/22 – Software Engineer 2 – IT ◦ Support for L-Dell and L-EMC users for the entire virtualization portfolio: VMWare Horizon View (Client and Admin Console), Horizon vApps, W365 Cloud PC ◦ Access configuration and support for Virtual Desktop ◦ Google Cloud VDI Project (Brazil, US, APAC) ◦ Team Lead Americas W365 Cloud PC ◦ Monitoring of the virtual environment ◦ Software Packaging (Azure / SCCM / WS1) Stefanini – Aug/17 to Nov/18 – LATAM/Spain Support Analyst (DELL/EMC) • IT service provider with over 30 years’ experience in the outsourcing market • Support for internal customers at Dell/EMC, for Latin America and Spain. Supporting the entire portfolio of internal applications. • Contact with global support teams to seek faster and more suitable solutions for internal customers’ needs. • Incident queue monitoring with focus on creating KBs to reduce the number of incidents (Service Now). Banco DLL (De Lage Landen) – Jan/12 to Apr/16 – Mid-level IT Analyst • Subsidiary of Rabbobank Group with 300 employees in Brazil and more than 5,000 employees worldwide • Migration of analog telephony to IP telephony in the Porto Alegre and São Paulo offices, reducing costs with intercity calls and improving report reliability. • Upgrade of network switches from L2 to L3 (with PoE) to support the demands brought by the new IP telephony technology. • Responsible for migrating FrontEnd applications from external Data Center (OrangeBox, Porto Alegre) to the internal Data Center at Banco DLL, resulting in cost reduction and greater autonomy. • Implementation of Double Take data replication tool between Banco DLL (POA) and IBM (SP): responsible for installing, configuring, monitoring, and testing the solution, essential for Disaster Recovery. • Key role in the DC MOVE project, migrating all applications and databases from the Brazil data center (VMs) to new servers in the global data center in the Netherlands. Tests and bug reporting, management of fixes. Project duration: 9 months – considered a success. • Coordination of corporate WIFI network implementation for improved support and security for notebook users after data center migration. • Office relocation from São Paulo to Barueri. Responsible for contracting and implementing new telephony and internet infrastructure. • Responsible for management of IT and Telecom assets, maintenance and updating of related documentation (Servers, Switches, Firewall, Phones…). Software licenses, updates monitoring. • Granting, review, and monitoring of access to systems profiles and corporate network folders. Task relevant to internal and external audits (BACEN). Service IT – Oct/10 to Dec/11 – Service Desk Coordinator (Banco DLL, third-party) • National company specialized in outsourcing and IT consulting services. • Improved team performance by providing more autonomy and correct task allocation according to each analyst’s skills. • Participated in the project to implement the IT Service Center and Catalog by the Infrastructure and Systems team at Banco DLL, introducing key SLA’s. • Generation of monthly IT service indicators. Monitoring and prioritization of open Service Desk tickets. Management of external collaborators’ tickets. ConStat – Aug/07 to Oct/10 – Helpdesk Coordinator (SOLAE-DUPONT, third-party) • National consulting and IT services company. • Implementation of new Incident Management System (Qualitor), reducing delayed closed incidents to less than 5% per month and increasing user satisfaction. • Cost reduction with materials and printing supplies through good-practice training. • Development of daily and monthly IT service reports based on metrics agreed with the client. Courses • Dell SRE Foundation – December 2024 • WorkshopPLUS - Microsoft Azure Infrastructure as a Service – Remote – 2023 • WorkshopPLUS - Windows PowerShell: Foundation Skills – Remote – 2023 • VMWare Horizon 8 Virtual Desktop Troubleshooting – VMWare – 2021 • VMware vSphere Install Configure Manage V6_7 – VMWare – 2020 • VMware Horizon 7 Troubleshooting and Performance Optimization 7_7 – VMWare – 2020 • VMware Horizon 7 Install Configure Manage V7_7 – VMWare – 2020 • VMware Horizon 7 Fundamentals – VMWare – 2020 • Fundamentals of Server Virtualization – Pluralsight – 2019 • Virtualization – The Big Picture – Pluralsight – 2018 • Installing and Configuring Windows Server 2018 R2 – GoLearny – 2017 • Cisco Configuration for Beginners – GoLearny – 2017 • Get Knowledge ITIL V3 Course – Rhino Consulting, 2011 • SSTCP – TCP/IP IPv4 Multiplatform, Sisnema, 2012 • People and Team Management Course – ABRH, 2008 INTERNATIONAL EXPERIENCE • Global project for Zoom implementation at Dell via Company Portal (Azure/Intune, PowerShell). • Google Cloud VDI Project at Dell Computers. • DC MOVE Project at Banco DLL, involving teams from Brazil, USA, and the Netherlands.