Carlo Jay Mabao
Customer Service Representative
M. Vacalares Street, Taboc, Opol, Misamis Oriental, 9016
--https://www.linkedin.com/in/carlo-mabao-3b-/
PROFESSIONAL SUMMARY
To attain the peak of success with my hard work and potential in shortest
possible time. With 4 years of experience as a Technical Support
Representative I have established proficiency in communicating with people
and have equipped myself with multi-tasking and outstanding problem-solving
skills that allow me to respond to customers’ complaints. Skilled at balancing
customer needs and company demands.
SKILLS
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Microsoft Office
Google Suite
Experience CRM tool - Salesforce
Call Center Management Tool - Zendesk, Serenova, Talkdesk
Transcription
EXPERIENCE
Sitel Group, Cebu City - Technical Support Representative
August 2017 - March 2022
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Inbound/Outbound calls
Responding emails to customer
Maintained 95% positive customer survey results
Manage and maintain customer database
Learned and understood the key concepts of customer care
Promoted as Subject Matter Expert 2 years ago who do reports and
also providing supports to my colleagues
